Password forgotton/resets

Discussion in 'General Topics' started by SteveBlanchard, Mar 3, 2009.

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  1. SteveBlanchard

    SteveBlanchard Registered Member

    Joined:
    Nov 4, 2007
    Posts:
    312
    Location:
    ENGLAND
    I would sooner have 1 email telling me my user name/password - not the 10 I had last night!

    Can you check to make sure there isn't a bug.

    Cheers.
     
  2. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,877
    Location:
    New England
    I don't see anything on our end showing that we sent 10 password resets to you. Our sendmail log shows 2 emails to the address on your profile. At 13:38 (this server's timezone), the first message with subject "Your login details...". Then at 14:10, the actual new password message, subject "Your new password...".

    Can you check the messages you got and make sure that it wasn't on your end, and any extra copies you got weren't simply duplicates of the same message. That can happen for many reasons, such as with POP3 email, when a partial download happens but the message is not deleted from the server. It can be downloaded again. Some filtering or scanning products can do this, as well.

    A review of the full headers headers (look for the timestamps and ID numbers, along with the handoffs - server to server) will tell you exactly what those were. Duplicates at your email service will show that they were identical because of the header info, and were not sent multiple times from here. If there are extra relays between us, you can tell which one duplicated, if it was done there. I've sent you a PM with the sendmail log lines, including the timestamps and smtp relay server IP addresses (two different ones at your provider) that we handed those messages off to.
     
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