Paragon Drive Backup 9 Pro Hard Drive I/O Error

Someone I know made an error working with the C: Partition (Windows XP Home) making Windows XP not boot. He fixed the problem (such that Windows XP Home will now startup and run) but now Paragon Drive Backup Pro gives a hard drive I/O error when he tries to make an Image Backup. Without formatting and reinstalling Windows XP Home, are there any tips that you can give on how to go about fixing this problem?

Some Details:
https://www.wilderssecurity.com/showthread.php?t=256917

Thanks in Advance.

 

Hello,

After running the chkdsk /r, check if there are any media card reader connected. Usually that error occurs when there's an empty card reader. If it's internal and built into your machine, simply disable the device in device management. Also want to add that you do not want to disconnect any drives, external HD, flash drives, or memory cards during the backup.

 

After running chkdsk /r, he tried making an Image of the System Partition with Paragon and the Imaging failed:

Paragon failed to make image . . . noting "Internal error during HotBackup".

What does this mean?

Thank you.

 

He downloaded, installed and ran "Paragon Backup & Recovery 10 Free" and he reported the following:

"I downloaded it, installed it, ran it, but . . . it didn't work. I got a VSS error, and it aborted about 46% through."

What could be the cause of this error and what should he do to correct the problem?

Thanks in Advance.

 

You might check in services and make sure Volume Shadow Copy service is running.

Right click 'My Computer'.

Select 'Manage'.

Select the 'Services' tree.

Right click 'Volume Shadow Copy'

Select Properties

Change the startup type to 'Automatic'

Then restart.

If you use the Paragon Hot backup instead of VSS - try backing up one partition at a time.

Hope it helps.