Paid for Eset Smart Security, haven't received anything!!!!

Discussion in 'ESET Smart Security' started by Dominicano, Jun 7, 2012.

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  1. Dominicano

    Dominicano Registered Member

    Joined:
    Jun 7, 2012
    Posts:
    2
    Location:
    Dominican Republic
    Hi, I am from the Dominican Republic and bought online an Eset Smart Security software for 2 pc via through the US webpage of ESET two days ago. Haven't received the username, password and the instructions for download yet.Many times i try to complete a customer care support request in the Eset usa page, it redirects me to the Eset latin page and i can't do anything.

    The charge on the credit card has already been made (104..99 dollars), so if nothing can be done to correct this, i just want my money returned.


    The text below is a copy from the email that us eset webpage send me after the purchase

    From: "forms@eset.com" <forms@eset.com>
    To: jxxxxxxr@yahoo.com
    Sent: Tuesday, June 5, 2012 10:54 AM
    Subject: Order confirmation for order 495-SO2056054

    Dear Valued Customer,

    Thank you for your ESET software purchase.

    This is your order confirmation message. It is the first of two emails you will receive. A second registration message will arrive shortly and will contain your username, password and instructions for downloading.

    NOTE: To avoid delay in receiving your registration information, please add or whitelist the following to your email address book: noreply@orders.eset.com

    The ESET website ( http://kb.eset.com ) contains a comprehensive Help Menu and Knowledgebase.

    In addition, a standalone Quickstart Guide and User Guide are available for download at:
    http://www.eset.com/us/documentation

    An installation video can be viewed at:
    http://www.eset.com/us/documentation/installation-videos

    Your order no. 495-SO2056054 has been received.

    Order Summary:

    Description

    Qty

    Options

    Rate

    Amount
    ESSH-N2-2, ESET Smart Security 5, New 2 year, 2-User, Download Version - No Box Shipment + Free Training + Free Technical Support 1 $104.99 $104.99
    Tax 0.00
    Total $104.99

    Edit: Private email address obfuscated
     
    Last edited by a moderator: Jun 7, 2012
  2. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hey Dominicano
    Please forgive me, if it sound completely stupid,.. It is not intended to be offending,... " but have you checked your spam folder ? "
     
  3. Dominicano

    Dominicano Registered Member

    Joined:
    Jun 7, 2012
    Posts:
    2
    Location:
    Dominican Republic
    Yes i did check the spam folder from the beginning and nothing was there
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Private message sent.

    Regards,

    Aryeh Goretsky
     
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