Outlook Problem

Discussion in 'ESET Smart Security v3 Beta Forum' started by marty56, May 5, 2007.

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  1. marty56

    marty56 Registered Member

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    A recent update to the beta causes Outlook to crash when you close outlook down under Windows Vista.

    You get the error message that the program stoped working.
     
  2. Robert Johnson

    Robert Johnson Registered Member

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    I get the exact same problem.
     
  3. hotdogandchips

    hotdogandchips Registered Member

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    If you start Outlook in safe mode, does it still crash (hold control while clicking on the icon)?
     
  4. crummock

    crummock Registered Member

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    I've also started getting the problem with Outlook crashing during closing but it's on Windows XP (SP2, latest patches etc.).
     
  5. thezzapper

    thezzapper Registered Member

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    No Outlook crash here. I am using Vista Home Premium, however, when I open Outlook, receiving new messages takes an inordinate amount of time. This has been the case since installing ESS last month.
     
  6. Blackcat

    Blackcat Registered Member

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    No problems here with Outlook on Win XP Pro.
     
  7. crummock

    crummock Registered Member

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    I have Outlook on two machines. One is XP Pro and Other is Vista Ultimate. The error was occuring on the XP Pro machine only. Both are running ESS beta.

    The only difference in the Outlook setup is that the one that was showing the error was running Outlook in cached exchange mode.

    However the problem appears to have stopped since lunchtime today. Maybe one of todays updates has fixed something ?
     
  8. veri

    veri Registered Member

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    Outlook 2007 on XP Professional here - no stability problems (although I do have a particularly nasty lag time if the antispam module is enabled upon receipt of new messages - we're talking on the order of ~10 seconds of a frozen Outlook).

    Any chance you have another addin of some sort that's causing the problem?
     
  9. crummock

    crummock Registered Member

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    It's not unstable as such but rasther reports a problem when closing and wants to send info to MS.

    It still works fine and as far as I know there are no addons.
     
  10. marty56

    marty56 Registered Member

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    The problem has gone away. I dont knpow if it was a Microsft issue or Eset issue or both.

    One think I did was to turn off the Anti-spam mode. Now that Outlook hasnt crashed on exit for a few days, I the ani-spam back on and I will see what happens.
     
  11. Robert Johnson

    Robert Johnson Registered Member

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    This is what happens to me. Nothing suggested here works.
     
  12. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Can you please report the versions of Microsoft Windows and Microsoft Outlook affected if you have not done so? Thank you.

    Regards,

    Aryeh Goretsky
     
  13. Robert Johnson

    Robert Johnson Registered Member

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    I am using Vista and Office 2007
     
  14. crummock

    crummock Registered Member

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    XP SP2 and Outlook 2007.
     
  15. veri

    veri Registered Member

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    Might as well chime in: XP Pro SP2 with Office '07, and the only Outlook problems I have had with the AS module enabled was a drastic slowdown when scanning incoming messages.

    I have not noticed any error reports upon program close (or other instability).
     
  16. thezzapper

    thezzapper Registered Member

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    Outlook 2003
     
  17. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Please upgrade your test system to ESET Smart Security Public Beta 1a and re-test to see if the problem continues to occur.

    Regards,

    Aryeh Goretsky
     
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