Outlook Express v.6 - Error Message

Discussion in 'other software & services' started by jido, Jun 8, 2004.

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  1. jido

    jido Registered Member

    Joined:
    Jan 12, 2004
    Posts:
    4
    Hello All,

    Aside from being the new kid on the block, I don't know if I'm in the right area with this problem o_O . Nevertheless, I hope I'm able to find help with this problem.

    I tried to retrieve e-mail from ISP using Outlook Express v.6 and received the following error message: Some errors occurred while processing the requested tasks. Please review the list of errors below for details. Tasks: Check for new messages on 'mail.optonline.net... Status: Failed... Connection: Local area network... Errors: "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity. Account: 'mail.optonlline.net', Server: 'mail.optonline.net', Protocol: POP3, 110, Secur (SSL): No, Error Number: 0x800CC0F". The same error message in Outlook Express appears whenever I attempt to send or retrieve e-mail. Checked e-mail setting and they appear to okay. I am using various security programs and came up clean: Lavasoft Ad-Aware 6; Spybot; AVG 6.0; SpyWare Guard; SpyWare Blaster; MRU-Blaster; Trojan Hunter; Free Surfer; and Zone Alarm. Also used Norton SystemWorks 2002, Norton Utilities - Norton WinDoctor to find and fix programs. Used PC Doctor OnCall Demo to identify programs, but Norton Utilities to fix the problems. Both programs identified the same problems: 1. Invalid ActiveX\Com File (1 problem) missing file: C\windows\temp\INFOWindow.DLL; 2. Invalid ActiveX\Com SubSection File (1 Problem) missing file: C\windows\Temp\UNFOWindow.DLL; and 3. Invalid Microsoft Shared File (3 Problems) missing files: C\Windows\System\FFastLog.TXT (3 of the same files). Used Norton Utilities to fix the problems. Rescanned and Norton Utilities found no more problems, however, PC Doctor OnCall continued to find the Invalid Microsoft Shared File (3 Problems), missing file problem. I am still unable to use OE.

    I have included the HijackThis Logfile, that will hopefully provide additional insight.

    Logfile of HijackThis v1.97.7
    Scan saved at 5:35:32 PM, on 6/8/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\HPWPSW.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\ATOMTIME PRO\ATOMTIME.EXE
    C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\FREE SURFER\FS20.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
    C:\WINDOWS\REALTIME.EXE
    C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
    C:\PROGRAM FILES\ACCUWEATHERDESKTOP\ACCUWEATHERDESKTOP.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\BIGFIX\BIGFIX.EXE
    C:\PROGRAM FILES\MRU-BLASTER\SCHEDULER.EXE
    C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\ANTI SPYWARE APPS\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/Home
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R3 - Default URLSearchHook is missing
    F1 - win.ini: load=HPWHRC.EXE
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: (no name) - {D44BBB61-E17F-4AE6-A502-8D7E0B29E616} - (no file)
    O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_16_0.DLL
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [ICSMGR] ICSMGR.EXE
    O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\NAVAPW32.EXE
    O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [AtomTime] "C:\PROGRAM FILES\ATOMTIME PRO\ATOMTIME.EXE"
    O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 3.9\THGUARD.EXE"
    O4 - HKLM\..\Run: [ScriptSentry] C:\PROGRAM FILES\SCRIPT SENTRY\SCRIPTSENTRY.exe /check
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [freesurfer] C:\PROGRAM FILES\FREE SURFER\fs20.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMANTEC\LIVEUP~1\SNDMON.EXE
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
    O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunOnce: [MRUBlaster] C:\PROGRAM FILES\MRU-BLASTER\indexcleaner.exe -CC
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Startup: AccuWeather.com® Desktop.lnk = C:\Program Files\AccuWeatherDesktop\AccuWeatherDesktop.exe
    O4 - Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O4 - Startup: MRU-Blaster Scheduler.lnk = C:\Program Files\MRU-Blaster\scheduler.exe
    O4 - Startup: MRU-Blaster Silent Clean.lnk = C:\Program Files\MRU-Blaster\mrublaster.exe
    O9 - Extra button: Free Surfer (HKLM)
    O9 - Extra 'Tools' menuitem: Free Surfer (HKLM)
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://212.105.78.59/cult.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37871.5468402778
    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.bitstream.com/wfplayer/tdserver.cab
    O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://www.wildtangent.com/install/wdriver/ddc/cablevision/atomicpop/wtinst.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {74F5614A-8A8C-43B4-8CC2-4B4EFAF4A6C5} (TSCCInstall Class) - http://www.techsmith.com/codec/tsccinst.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw12fd.law12.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.6.cab
    O16 - DPF: {A1337CC4-FF8E-11D1-9C48-00A0CC20E0D0} (EZListings) - http://www.therealyellowpageslive.net/live/ezlistng.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4364/mcfscan.cab
    O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
    O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
    O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
    O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
    O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
    O16 - DPF: {1589FA52-CD16-AB01-11CE-00ABBA05F241} - http://www.xblock.com/download/ppsweeper.exe
    O16 - DPF: {AAD68411-5B98-11D3-9B52-00001C0007B3} (EonX 4.0.1) - http://download.eonreality.com/eonx/4_1_0/eonx.cab
    O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} (WMService Class) - http://download.overpro.com/WildApp.cab
    O16 - DPF: {1589FA52-CD16-AB01-11CE-00ABBA05F812} - http://www.xblock.com/download/ppsweeper.exe
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - https://support.gateway.com/support/serialharvest/gwCID.CAB
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2e529727a6ef04/housecall.antivirus.com/housecall/xscan53.cab

    Thanks for the help. I need all the help I can get.

    Jido
     
  2. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
    Posts:
    17,875
    Location:
    New England
  3. dangitall

    dangitall Registered Member

    Joined:
    Feb 23, 2004
    Posts:
    430
    Location:
    New Hamster, USA
    If you're using Norton AntiVirus ( a component of SystemWorks), double-check your email settings in NAV's options.
     
  4. dog

    dog Guest

    Hi Jido, ;)

    Try de-selecting the SSL option for your password. "Log on using secure password verification" If that doesn't correct the problem ....

    Double check the stmp1 and pop3 or pop6 address.

    dog - *puppy*
     
  5. jido

    jido Registered Member

    Joined:
    Jan 12, 2004
    Posts:
    4
    Thank you, LowWaterMark! dangitall! and dog! Thank you all. I found out that one of my anti-virus programs was the cause of the problem. Did some tweaking and everthing is back to normal.

    Thanks again,

    Jido :D
     
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