Outlook.com verification/security code issues

Discussion in 'other software & services' started by SweX, Feb 25, 2016.

  1. SweX

    SweX Registered Member

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    It seems like I am stuck at the outlook.com "security check".

    1.
    When I try to login to my main e-mail account, I am asked to verify that it really is me that wants to login to my account, so I chose the option to send a security code to my second e-mail account.....

    2.
    But when I try to login to my second account, I (again) need to verify that it really is me that want to login, and the option here is to get the code sent to my first/main e-mail account, which I can't access.

    I figure the only way to get access to my accounts again is to either contact MS, or use the option to get the code sent to my phone. But one reason why I have two different accounts is because I don't want to receive the code to my phone.

    Or is there another way to get out of this "verification loop" ?

    Once I get access again I will probably disable this security check for my accounts, as it is more of a pain in the bum than it is useful, I usually can't login more than 3-5 times before it asks me to verify myself, way too often for my taste.
     
  2. dogbite

    dogbite Registered Member

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    Well, I cannot offer a solution but I can share your frustration. That's why I gave up using outlook.com (also because they do not accept longer password than 16 digits..).
    Like it or not, when considering mainstream email providers, nothing beats Gmail.
     
  3. SweX

    SweX Registered Member

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    No problem, and thanks for your answer. :thumb:
    Yes, the best option might be to change from outlook.com to something else that does not cause more problems than necessary.
     
  4. Nebulus

    Nebulus Registered Member

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    You could try to use a burner phone to receive the code (or to contact MS) and then move one of the accounts to another email provider. IMO, it is a bad idea to keep both the primary and the backup account at the same email provider and to link them together.
     
  5. SweX

    SweX Registered Member

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    Yes I agree it is, but I haven't had any issue till now so haven't bothered with 2 different providers :rolleyes: but when the problems start, it would indeed be nice to have the accounts separate. The main account is an 14-15 yr old @ hotmail.com and the backup is an @ outlook.com which was created after MS started their outlook.com service a few years ago, and is basically used for less important stuff.

    I just think it's a bad design on this security check if one can end up getting locked out from both accounts at the same time.

    I have never tried to move an account to another provider before, so I am not sure how hard or easy that will be. Will have to read on about that.
     
  6. dogbite

    dogbite Registered Member

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    well, it's pretty easy...once you can access your account again.
     
  7. mantra

    mantra Registered Member

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    hi
    i have the same problem , but they want my mobile number to receive the code :(
     
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