Outlook 2010, iCloud, and Eset Outlook addon causes Outlook to hang

Discussion in 'ESET Smart Security' started by thndr, Oct 15, 2011.

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  1. thndr

    thndr Registered Member

    Joined:
    Oct 14, 2011
    Posts:
    4
    There's apparently some incompatibility between the iCloud Outlook addon and the ESS5 Eset Outlook addon in Outlook 2010. When both addons are enabled, and I try to access anything in iCloud, then Outlook starts to hang for quite a while (at least 15 min before I became impatient and killed it). Access to the iCloud part works fine if I disable the Eset Outlook addon, and I can see no obvious issue if I disable the iCloud addons but have Eset Outlook addon loaded.

    What does the Eset Outlook addon do? And is there a way for me to have it loaded and have both operating fine?

    Issue Reproduction:
    1) Load Outlook (with both ESET Outlook Addon and iCloud Outlook Addon)
    2) Try to access any iCloud items, such as contacts and email

    Environment:
    Windows 7 x64 SP1
    MS Outlook 2010 SP1 (14.0.6016.5005 32-bit)
    ESET Smart Security 5 5.0.93.0
    iCloud (1.0, PC version), downloaded from http://support.apple.com/kb/DL1455

    ESS5 components:
    Virus signature database: 6544 (20111014)
    Update module: 1037 (20110921)
    Antivirus and antispyware scanner module: 1325 (20111013)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1136 (2011081:cool:
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1026 (2011062:cool:
    Personal firewall module: 1071 (20110912)
    Antispam module: 1017 (20111005)
    ESET SysInspector module: 1221B (20110623)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1031 (20111003)
    HIPS support module: 1026 (20110725)
    Internet protection module: 1025 (20110929)
    Web content filter module: 1009 (20110705)
    Advanced antispam module: 1018 (20110920)
    Database module: 1016 (20110726)
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I have asked ESET's QA department to investigate this.

    Regards,

    Aryeh Goretsky
     
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