Ouch: Windows 8 customer satisfaction drops to Vista-era lows

Discussion in 'other software & services' started by SweX, May 27, 2013.

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  1. SweX

    SweX Registered Member

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    http://www.neowin.net/news/ouch-windows-8-customer-satisfaction-drops-to-vista-era-lows
     
  2. guest

    guest Guest

    I dare to guess Windows 9 will have a high satisfaction rate from the customers. :ninja:
     
  3. guest

    guest Guest

    They need to go back to something like Win 2000 that didn't have all the bloatware all over the place in it, but just updated for the modern world and equipment
     
    Last edited by a moderator: May 27, 2013
  4. EASTER

    EASTER Registered Member

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    No surprise either.

    I been on windows 8 exclusively since February nonstop and had to do 2 REFRESH operations in order to fix broken Metro photo AND reader apps. I since access PDF files from a desktop portable version of Adobe and IrfanView to handle images.

    Then one day last week it failed to boot and also failed to access its recovery environment to do either a reset or refresh. Something about the drive was locked. I must of read 100 pages or more of this same issue dating back to November and none of those solutions worked. After a week of trying everything i could relate to on Google searches and running Linux live from USB stick, i used Linux to manually overwrite the registry as a last resort because the drive and all files were very accessible. THAT DID IT!

    And that's all that it took to get Windows 8 revived again. So why couldn't MS dream machine perform such an elementary procedure thru an automated process of some sort. Pffft!

    fyi: Dig back in your Windows 98 programs if you still have any left. Haheh. Windows 8 64 bit runs many of them no problem. Go figure.

    Regards Easter
     
  5. J_L

    J_L Registered Member

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    "The article you were looking for could not be found" - Found it

    Surprised they even reached 100 million in this time frame.
     
  6. Brian K

    Brian K Imaging Specialist

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    EASTER,

    Why? I give it 10 minutes. If it can't be fixed in that time I restore an image. I thought you were a restore man too.
     
  7. Krysis

    Krysis Registered Member

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    Never ceases to amaze me how some can have a great experience with something – while others have the opposite!

    When I installed Windows 8 CP back in August – I had never ending issues, including a very long winded Refresh to get those damned Metros Apps working. Of course, Windows 8 CP was a pre-release and expected to be buggy. At that time, my opinion of Windows 8 was going steadily downhill.

    Since upgrading to Windows 8 Pro in November – I have not had a single issue – just purring along smooth as you like! (and this despite using Windows 8 as my 'test' OS – eg, I install all\any beta programs in it)
     
  8. EASTER

    EASTER Registered Member

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    I definitely am as you already know. Problem is that this is Windows 8 x64bit. While its a known fact that Macrium and especially Terabytes IFW are the cream right now and 100% compatible with UEFI/GPT hdd's, the OEM model i been running has it's own Recovery Program which was pretty dependable before Windows 8 decided to (puke) malfunction in a major way that prevented either onboard or external recovery environment media from working as expected.

    Since this happened and suddenly without warning or remedy save my Linux live to restore the Registry manual procedure, I'm anxiously awaiting for the compatibility of AX64 Time Machine to make images with to my External.
     
  9. Brian K

    Brian K Imaging Specialist

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    EASTER,

    That's annoying. Which TeraByte apps won't boot? Do you have Legacy Boot mode as well as UEFI?

    My wife's tablet only has Win8 UEFI mode. But IFW and IFL boot with UEFI. IFD won't.
     
  10. EASTER

    EASTER Registered Member

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    I suggested both those imaging apps are top notch dependable but no i currently don't used either, at least not yet. lol

    My experience with Windows 8 so far is not too terribly disappointing, only mysterious in that the new secure boot feature/ GPT disk plus now having to deal with multiple partitions - ESP- Recovery - System - Push Button Reset is taking time to get more familiar with if things go south. lol
     
  11. moontan

    moontan Registered Member

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    just disable Secure Boot in the BIOS
     
  12. Brian K

    Brian K Imaging Specialist

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    moontan,

    I wish it was that easy. My wife's tablet only has UEFI boot and not legacy boot so IFD won't boot. Any UEFI capable boot media will.

    If you have legacy boot then disabling Secure Boot will let IFD boot in legacy mode.
     
  13. EASTER

    EASTER Registered Member

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    I intend to after experimenting with it some more and gather all the relative data and results that can be learned from it first.

    Plus as mentioned, you can't just turn it off or Windows can't boot period! I believe you have to do an MBR format install first. That will allow Legacy Boot w/ MBR

    While it is a useful safety feature for new Windows Systems it's primarily serving as an enhanced safety mechanism against the /boot/malware/rootkits which in previous MS platforms made an open mockery of their lack of preventive measures against them.
     
  14. Brian K

    Brian K Imaging Specialist

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    You only have to disable it for 10 minutes while you are running the legacy boot media. Then turn it on again. No danger as Win8 will never be run with Secure Boot disabled.
     
  15. EASTER

    EASTER Registered Member

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    True.

    That's how i ran LinuxMint live system to fix the registry corruption manually.

    What's both irritating and puzzling most is why the UFD Recovery Pen Media also failed to even start a REFRESH or RESET as it should. A simple matter of corrupted registry files completely disabled any form of a normal repair.at all?
     
  16. Brian K

    Brian K Imaging Specialist

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    Yes, my wife's tablet had malware and on the next boot it went into "Repairing your computer". After 20 minutes it said "Repair failed" and Win8 wouldn't load. So I restored an image.
     
  17. Kerodo

    Kerodo Registered Member

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    I won't use this opportunity to bash Win 8 because we've already done that so many times before. I'll just say that I don't like it and leave it at that.

    Honestly, Easter, your experience is by no means unique either. Over the past 6-7 months, I have read more than dozens of similar horror stories on different forums regarding Win 8, and I am so glad that I resisted the temptation to buy it at the time.
     
  18. MikeBCda

    MikeBCda Registered Member

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    It sounds more and more that I was extremely lucky in timing when my old XP system died back in December. The new Lenovo system I replaced it with came with Win 7 because 8 wasn't yet finalized, or at least dealers still had a fair stock of slightly older-but-new systems in stock.

    My only real gripe with 7 -- and I can't blame MS, since no one's yet figured out how to "3-tier" an OS -- is that with x64 I lost the use of several 16-bit old favorites.
     
  19. EASTER

    EASTER Registered Member

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    Well thank you for being honestly objective and although I also try to resist being a MS basher myself, I might seem a harsh critic of MS ofttimes, but in reality this kind of constructive (scrutiny) criticism is needed & useful AFAIK.

    EDIT: Corrected Typo
     
    Last edited: May 28, 2013
  20. Kerodo

    Kerodo Registered Member

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    Very much so, I agree..
     
  21. Noob

    Noob Registered Member

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    I blame Metro and the absence of Start Menu. :rolleyes:
     
  22. Brian K

    Brian K Imaging Specialist

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    EASTER,

    Which imaging app are you using?

    I love Win8 including Metro. Metro is so customizable. It's a great "Start menu".
     
  23. Osaban

    Osaban Registered Member

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    I just want to say that Vista with service pack 2 works perfectly with my core 2 CPU, 2 GB RAM machine, unfortunately collective memories of early versions of Vista's performance in combination with weak machines are hard to die. I've tested Windows 7 on the same machine and it was slightly faster to boot, and using 200 MB less of RAM. There were improvements of course, but nothing worth an upgrade.

    As far as Windows 8 is concerned, it is a great OS, fast, stable, I didn't have to do anything when I first turned my new machine on. Wireless and general Internet configuration was done automatically, when I connect it to a projector for a presentation it is instantly optimized. Last but not least, the metro interface looks good (my opinion!) and functional once one is familiar with it.

    Is it worth upgrading from Windows 7 to 8? I wouldn't as in principle I stick with the OS that comes with the machine and Win7 is a great OS, but if I had the choice of an OS when buying a new computer, I would certainly pick Win8.

    I tend to think that some of the reasons for some customer dissatisfaction can be attributed to a conservative approach to anything that is new and unfamiliar: learning to use a new OS can be stimulating for some, but a hassle for others.
     
  24. SloppyHack

    SloppyHack Registered Member

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    I think the windows 8 development was a fresh approach and removing Aero was a good resource move but the changes they made to the desktop startmenu was flawed and alienated the mouse/keyboard user in so many ways, touch is here but not in the numbers to warrant such a drastic change, they could have just made it optional, if one guy can make a operational startbutton in windows 8, a corporation of developers could have done better in the transition.

    Microsoft would have been better off making a touch fork of windows 8 to begin with and work from there, not rip out the features used for decades and expect users to operate without it, whether they liked it or not.

    People are not accustomed to change all the time, win 8 is a prime example.
     
  25. mattdocs12345

    mattdocs12345 Registered Member

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    Well spoken.
    My experience has been horrible at first and then slowly started improving. I still do not like the dual persona of the Windows 8. IMO the entire metro UI should be option. The only thing that really works great for me is the new start menu. However all metro apps have been removed from my laptop.
     
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