Thanks to the crack support staff at ESET, all of my settings were recently wiped out during an upgrade of ERAS. I was assured that the upgrade "won't even require a reboot". Be warned. During the panicked process of rebuilding the server settings ASAP, I accidentally chose a policy I had used for testing purposes. The policy unchecked 'Connect to Remote Administrator server'. All the clients out there checked in with ERAS, and pulled down a policy that cut them off from reporting back to the server. The only process that has worked to get my clients to report back in was the following: uninstalling the client rebooting, installing the client again rebooting. Pushing out a install over the existing one appears to do nothing. I'm not sure suggesting that is a good idea. I can't imaging having to do this for hundreds of computers and I'm hoping someone out there has a better solution. I know I'm asking for a lot but if someone from ESET wants to be a hero, that would do a lot to keep me as a customer.