opening the logfile after running on-demand scan causes nod32 to crash

Discussion in 'ESET NOD32 Antivirus' started by pandoera, May 3, 2011.

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  1. pandoera

    pandoera Registered Member

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    Hi,
    1. I just ran the on-demand scan (nod32 3.0) without cleaning
    After opening the logfile, the program crashes. Why is this and how can i prevent it?
    2. How can i delete infected files, after running the scan in 'scan without cleaning'-mode. I can't seem to find a tool or option to remove infections afterwards. I'd like to search manually, but since the program crashes after opening the logfile i can't see the location of the infection...

    thnx a lot for feedback !

    grtz
    pd
     
  2. toxinon12345

    toxinon12345 Registered Member

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    Managua, Nicaragua
    Run a scan unchecking "scan without cleaning"
     
  3. siljaline

    siljaline Former Poster

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    Please let us know what version you are running. Post back your system information. Ensure you have created a scheduled scan correctly as well as an on-demand scan. These should be both visible (if configured correctly), in your scheduler window.

    The reason for your scan log file view crashing is that it is too large.
    Enable Smart Optimisation under the on-demand computer scan in the set-up window in the user interface, toggle to advanced may be required to view this.

    Thanks.
     
  4. Marcos

    Marcos Eset Staff Account

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    First of all, make sure that the problem persist after installing the latest version of EAV 4.2.71. I'd suggest you do a clean installation in case the existing logs are corrupt or mangled for some reason. Before you do so, back up the content of the "%AllUsersProfile%\Application Data\ESET\ESET Smart Security\Logs\eScan" folder.
     
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