Only one partition in usb drive recognized

Discussion in 'Acronis True Image Product Line' started by olias, Nov 20, 2005.

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  1. olias

    olias Registered Member

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    I have True Image 9.0 build 2.245. When I boot the emergency recovery CD it only sees the first partition of my external usb 2.0 hard drive. I have three partitions on that drive.

    Why doesn't it see the other two partitions?
     
  2. Chutsman

    Chutsman Registered Member

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    Are the other two partitions recognizable when you boot with your windows OS drive?
     
  3. olias

    olias Registered Member

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    Of course.
     
  4. Tsu

    Tsu Registered Member

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    On the USB drive; are the other 2 partitions really logical drives in an extended partition as you would make with FDISK, or, are they 2 additional primary partitions as you might make with Partition Magic?
     
  5. Good question. I think I did it with windows disk management although I do have Partition Magic.

    What would be the difference between the two?
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello olias,

    Thank you for choosing Acronis Disk Backup Software.

    Please download and install the latest build (2302) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    I would also recommend you to try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If the problem still persists with the latest build (2302) of Acronis True Image 9.0 then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 9.0 rescue disc once more and press F11 key when the selection screen appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also do the following:

    - Launch Acronis Report Utility once again and select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy;
    - Rename the report created from under Windows to report_win.txt and report created using the bootabale floppy to report_diskette.txt.

    Please also collect the following information:

    - Have you received any error messages? What exact messages? When exactly you receive them?

    - Describe actions taken before the problem appears step-by-step;

    - Provide the exact vendor and model of your external USB 2.0 hard drive.

    Submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  7. olias

    olias Registered Member

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    Is that all?
     
  8. Gehst

    Gehst Guest

    My local store has version 8 on sale. I'm trying to figure out whether to buy it.

    I have two systems...

    One has SCSI hard disks running off of an Adaptec 2940U2W and 29160 with a SCSI Yamaha CD-R/W.

    The other system has standard parallel ATA-100 IDE drives and IDE CD-R/W.

    I also have a USB hard drive with MULTIPLE PRIMARY FAT32 partitions => Western Digital IDE drive in a box with a Cyress AT2 bridge circuit.
    (That's why I'm posting my question here.)

    Can the boxed version 8 allow me to make a Bootable CD that will allow me to

    both Backup and Restore Images of Disk Partitions and/or the Whole Disk

    to the USB drive partitions creating files of 680MB size

    so that I can archive them onto CD-R's and restore them from those CD-R's?

    Can I verify those images on USB drive partitions during or after creation against the original disk/partition, (NOT just a checksum)?

    Thanks for any help you can offer.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Gehst,

    Thank you for your interest in Acronis Disk Backup Software.

    Please take a look at my post #20 in this previous thread.

    Please also try to avoid making duplicate posts in the future.

    If you encounter any specific problems with Acronis True Image or have any particular questions regarding this software please feel free to post them on this forum starting new thread for each issue. I'll certainly try to help you.

    Thank you.
    --
    Alexey Popov
     
  10. Detox

    Detox Retired Moderator

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    Texas, USA
    One off-topic reply removed - this forum is about support, not generalized attempts at discrediting.
     
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