True Image is an excellent, user friendly application. Until recently I have been using Powerquest Drive Image and True image is far superior. I have been having a minor problem, though. When I go to restore an image, both of my burners as well as my external hard drive are recognized as available choices. When I want to create a new image, only 1 burner and my external hard drive are available. Here is my most recent request for support: Hello, I am a registered user of True Image, serial # xxxxxxxxxxxxxxxxxx I have 2 CD burners but only 1 is recognized by True Image. Both burners appear in MY COMPUTER and are fully functional in all other applications. I have emailed you before on another issue and never received a response. The only time that I got an answer from you on a support question was before I purchased the license. At that time my questions were answered within hours.