Only 1 burner recognized

Discussion in 'Acronis True Image Product Line' started by al92lt1, Jun 10, 2004.

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  1. al92lt1

    al92lt1 Registered Member

    Joined:
    Dec 19, 2003
    Posts:
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    True Image is an excellent, user friendly application. Until recently I have been using Powerquest Drive Image and True image is far superior. I have been having a minor problem, though.

    When I go to restore an image, both of my burners as well as my external hard drive are recognized as available choices. When I want to create a new image, only 1 burner and my external hard drive are available.

    Here is my most recent request for support:
    Hello,
    I am a registered user of True Image, serial # xxxxxxxxxxxxxxxxxx
    I have 2 CD burners but only 1 is recognized by True Image. Both burners appear in MY COMPUTER and are fully functional in all other applications.

    I have emailed you before on another issue and never received a response. The only time that I got an answer from you on a support question was before I purchased the license. At that time my questions were answered within hours.
     
    Last edited: Jun 10, 2004
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Thank you for taking the time to contact us and for your interest in Acronis
    True Image (http://www.acronis.com/products/trueimage/)!

    Please can you tell me the model of the CD-Writer that is not recognized, and what CD-Writing software do you have installed.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
  3. al92lt1

    al92lt1 Registered Member

    Joined:
    Dec 19, 2003
    Posts:
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    Thanks for your response. The burner is a Sony, CRX300E. I have the latest Nero burning suite installed.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    And what happens if you disconnect the other burner? This one is still not visible?

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
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