Firstly if this the wrong section, then, go ahead and move it The issue is this, When i bought my Toshiba A660 I filled out the redemption form,and some weeks later Toshiba sent me a Pre-Paid Mastercard of $100. I used part of it to purchase Online Armor and I got a deal of $49.95 for 2 years, and received an Invoice from the Tall Emu Team confirming this, quite good,as Emsisoft who now own Online Armor wanted $70 per 2 years. Now here comes the tricky bit because of Online Armors persistant refusal to remember my actions, and dozens of popups per program,and installation of programs, I decided to ditch it, and request a refund, which you would think is pretty straight forward but think again people The first thing is I get a email notifiying me of my refund request, from PayPal who debited the Toshiba Mastercard, Next i get an email from Mike Nash, who is Tall Emu, but tells me he sees a purchase on their system, but isnt sure how i purchased it from them, because they sold Online Armor to Emsisoft Well Mike, If you dont know how you recieved the Money, I'm buggered if I do but the thing is you did, so you must still be taking payments for it. Now because the Toshiba Mastercard is a once funds spent, no recharge to card policy, I'm having a Hell of a time getting my $49.95 back, and Citibank who issued the card keep refering me back to Toshiba, who refer me back to Citibank. It seems nobody wants to take responsibility was this hellatious Balls Up! but somewhere down the track someones got my $49.95, and I know it isnt me! In short I discourage other members from persuing the path that I ventured to pay for software, you may just be on the same river as me without the Illusive paddle.