Online Armor-How to report false positives?

Discussion in 'other firewalls' started by SafeBrowser, Feb 25, 2010.

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  1. SafeBrowser

    SafeBrowser Registered Member

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    I am new to Online Armor++ 4.0.0.15. I have registered for the forums there, have an ID and password, but can not post.

    Q1. Anyone know how to contact them to see why I do not have posting priviledges? Have double-checked, account is activated and I can log in; just can't post:

    1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
    2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


    Q2. Anyone know how I can report false positives on AV scan? I have submitted the files to virustotal.com and both come up 100% clean.

    Thanks in advance for your reply.
     
  2. Cudni

    Cudni Global Moderator

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    any forum you try to post in? you get that error message when you click new thread or ?
     
  3. leofelix

    leofelix Registered Member

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    Hi,
    I have just logged in to Tall Emu forums and I could post with no problems.


    You may try to get in touch with them here

    Perhaps you were surfing in Private Mode or cookies were disabled for some reasons.

    Hope it helps
     
  4. Peter2150

    Peter2150 Global Moderator

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    Hi Safebrowser

    PM me your username on the forum there and I will check it. If it's Safebrowser, i see no such user there.

    Pete
     
  5. SafeBrowser

    SafeBrowser Registered Member

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    Pete,

    On Online Armor++ forum, I added you to my Contacts list. I had trouble finding "Buddy List" because the Quick Links drop down is not displaying correctly on my browser (Firefox 3.6); there is a small area under Mark Forums Read (about 1/3 vertical) with no text. I clicked in that space, got to Contacts window, check mark your name, click "PM Users" get same error as posted above.

    No send e-mail button in posts, no Send PM buttons on your posts, etc. In the process I have now lost the down arrow next to Quick Links.

    Try TXGuy
     
  6. pasha101

    pasha101 Registered Member

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  7. SafeBrowser

    SafeBrowser Registered Member

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    pasha101
    Thanks for the link. I reported the 2 false positives today.

    Pete
    My profile page showing "Awaiting Email Confirmation". See my message to you 2010-02-25, just above pasha101's post.
     
  8. Peter2150

    Peter2150 Global Moderator

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    Hi Safebrowser

    Try again

    Pete
     
  9. SafeBrowser

    SafeBrowser Registered Member

    Joined:
    Feb 17, 2010
    Posts:
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    Thanks, Pete. All seems to be working for me now at OA Forum. I appreciate your assistance.

    The drop-down menu under "Quick Links" at OA Forum still does not show all the options. I can click in the 1/3 vertical "blank" spaces and get to links. I will play with my default font display settings on Firefox to see if that makes a difference. IE8 (yuk) is even worse with no special settings for display fonts set.

    Firefox 3.6:
    http://yfrog.com/31oaforumquicklinksdropdop
     
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