I don't think you need any help. A few seconds on start up is no big deal. If it lingered a long time it would be and corrective action would be taken. On line surfing does bother me. No pauses or stalls. I click it, I want it. That's why I never used any kind of web guard previously. Though I am using it in OA with no hang ups. See, everyone is particular in one way or another. Help seeking is not necessary, besides it's to damn expensive. Buy another program instead!!