one click protection

Discussion in 'Acronis True Image Product Line' started by nigel hewitt, Aug 1, 2009.

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  1. nigel hewitt

    nigel hewitt Registered Member

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    :rolleyes: one click protection. just updated true image and have forgotten password of former download so cant use one click protection because it does remember and locks me out any help please? Nigel
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Nigel,

    Thank you for using Acronis True Image

    To set One-click protection you should specify the password you use to log in to Windows. The program requires Windows authorization for a task execution. That is why you should enter your account name and password both to let Acronis True Image Home 2009 log in to Windows with Administrator's rights and execute a task.

    If you don't have a password to log in to Windows, you should leave the password fields empty.

    Thank you.

    --
    Oleg Lee
     
  3. nigel hewitt

    nigel hewitt Registered Member

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    Posts:
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    sorry tried solution but still locked out of one click protection, can you offer any other solution?

    Failed to execute the task script. Error #1326 - Logon failure unknown user name or bad password (0xFFF0)

    Yours Nigel hewitt
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello nigel hewitt,

    Thank you for using Acronis Products

    There are three possible causes:

    1. User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
    2. The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
    3. The scheduling service is running not under Local System account.

    Solution

    1. Make sure the user, under which you trying to run the scheduled task, is a member of the Administrators group:

    1. Click Start ->Run;
    2. Type in compmgmt.msc and hit Enter;
    3. In the Computer Management window click Local Users and Groups -> Users;
    4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
    5. If the user account is not a member of the Administrators group, add the account to the group:

    1. On the Member Of tab, click Add;
    2. In the Select Groups window type in Administrators;
    3. Click Check Names;
    4. Click OK.

    2. Make sure you are trying to execute the task manually under the same user account it was created;
    3. Make sure the Acronis scheduling service is running under Local System account:

    • Click Start -> Run;

    o Type in services.msc and hit Enter;
    o In the Services (Local) window right-click the Acronis Scheduler2 Service line;
    o Select Properties;
    o In the new window click the Log On tab;
    o Under Log on as select Local System account;
    o Click OK.

    Best regards,
    --
    Dmitry Nikolaev
     
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