I have an issue where Nod hangs on one of my production database servers and eats all the spare clock cycles. When the console is launches I get an error "Unable to communicate with the Kernel". I was on hold with support for about 45 mins before I gave up and left a message for a call back. The couple of times I have called I have had pretty long hold times. Whats up? Maybe Eset should get some more folks to get the phones? I am not knocking support knowlege level. Suuport service is great but getting them on the phone is a pain.