On-demand scanner not working in trial version

Discussion in 'NOD32 version 2 Forum' started by jongie, Aug 30, 2005.

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  1. jongie

    jongie Registered Member

    Joined:
    Jun 14, 2005
    Posts:
    62
    Location:
    Mold, Wales, UK
    I've recommended a friend to NOD32, so she downloaded the trial version. She tells me that when she tries to activate the on-demand scanner, nothing happens (her words). She is highly "computer literate", has a PhD and was a programmer, so it seems unlikely she made some fundamental goof.

    I've never had any problem with trial or full versions, so any thoughts I can pass on to her?

    Regards, John
     
    jongie, Aug 30, 2005
    #1
  2. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    163,883
    Location:
    Texas
    jongie

    Does she have another antivirus program on her computer?

    Ask her to uninstall NOD and restart the computer. After restarting, delete the Eset folder in program files.
    Reinstall NOD and restart.
     
    ronjor, Aug 30, 2005
    #2
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    I'd suggest that you drop an email to support@eset.com (or support@eset.us, if you are from the USA) with a link to this thread. Also, please enclose a log from Hijackthis (can be found on the web easily).
     
    Marcos, Aug 31, 2005
    #3
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