Old definitions keep coming back

Discussion in 'NOD32 version 2 Forum' started by SimonJN, May 9, 2007.

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  1. SimonJN

    SimonJN Registered Member

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    Hi,

    I'm having an intermittent fault where nod starts up with an old set of anti-virus definitions - 20070328. If I force an update it then downloads an up to date set. At first I thought I was imagining it, but it's happened several times now.

    From my log.

    Time Module Event User
    09/05/2007 06:30:55 Kernel The virus signature database has been successfully updated to version 2250 (2007050:cool:.
    09/05/2007 06:25:36 Kernel The virus signature database has been successfully updated to version 2152 (2007032:cool:.
    08/05/2007 20:38:35 Kernel Statistical information has been sent to ESET, spol. s r.o.
    08/05/2007 19:38:38 Kernel The virus signature database has been successfully updated to version 2249 (2007050:cool:.

    Version details
    NOD32 antivirus system information
    Virus signature database version: 2250 (2007050:cool:
    Dated: 08 May 2007
    Virus signature database build: 9776

    Information on other scanner support parts
    Advanced heuristics module version: 1.057 (20070415)
    Advanced heuristics module build: 1151
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.052 (20070115)
    Archive support module build version: 1179

    Information about installed components
    NOD32 For Windows NT/2000/XP/2003/Vista/x64 - Base
    Version: 2.70.32
    NOD32 For Windows NT/2000/XP/2003/Vista/x64 - Internet support
    Version: 2.70.32
    NOD32 for Windows NT/2000/XP/2003/Vista/x64 - Standard component
    Version: 2.70.32

    Operating system information
    Platform: Microsoft Windows XP
    Version: 5.1.2600 Service Pack 2
    Version of common control components: 5.82.2900
    RAM: 2048 MB
    Processor: AMD Athlon(tm) 64 Processor 3000+ (2010 MHz)


    Any ideas ?

    Regards

    Simon.
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi Simon, do you use a Registry Cleaner? If no, then I would suggest downloading a fresh copy of NOD32, uninstalling and reinstalling.

    Cheers :D
     
  3. SimonJN

    SimonJN Registered Member

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    I'll give that a whirl and see if it works. Thanks
     
  4. Blackspear

    Blackspear Global Moderator

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    You are welcome.

    Cheers :D
     
  5. SimonJN

    SimonJN Registered Member

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    Well I followed your instructons - I uninstalled, removed all the eset / nod registry settings I could find, downloaded a fresh copy of Nod and reinstalled it.

    Everything was fine for a few days, then this evening it downloaded old definitions again! This time they are from the 17th May, but yesterday I was running definitions from the 24th May ... so I'm flumuxed, any other ideas??

    Regards

    Simon
     
  6. webyourbusiness

    webyourbusiness Registered Member

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    do you have some kind of registry cleaner that is running either by-hand, or regularly? If so, these can BREAK the NOD32 registry keys.
     
  7. SimonJN

    SimonJN Registered Member

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    Yes and no - I have ccleaner on my pc, however it's set to only clean up my internet cache / files etc. It is not used to "clean" or "fix" the registry, however I'll disable it and see if its related.

    Ta.

    Simon.
     
  8. foxxste

    foxxste Registered Member

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    Location:
    Central Plateau, NZ
    Hi

    I have been having the same problem, except that the definitions have not advanced beyond 20070328.

    Reinstalling with a new download, cleared folders and registry fixes the problem for a very short time - then we are back to the old definitions.

    This PC is also running Zone Alarm - are there any known factors with this?
    Currently ZA is uninstalled, but the definition problem remains.

    Thanks

    Stephen
     
  9. Blackspear

    Blackspear Global Moderator

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    Hi foxxste, welcome to Wilders.

    When you navigate to the NOD32 Control Centre> Update area and click on the Update Now button, what is the error message that you receive?

    Cheers :D
     
  10. foxxste

    foxxste Registered Member

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    Location:
    Central Plateau, NZ
    Thanks

    Well there is the problem - there are no error messages.
    If you turn off automatic updating, and run update, the message box says there is a 0 byte update ready.
    If you delete the "updfiles" folder contents, the update runs as expected but stays at 20070328, and we are back at the beginning again.

    Since the posting yesterday, we uninstalled NOD and did a repair install of Windows and reinstalled SP2 - to get back to the same problem.
    Talk about Ground Hog Day!

    ANYWAY we seem to have the problem licked??

    1: Turned the NOD32 kernel service to manual.
    2: Rebooted - NOD stopped at the splash screen
    3: Sarted the kernel service NOD continued past the spash screen.
    4: Ran the update - to the correct date.
    5: Reset the service to automatic.

    Subsequent reboots have not seen a return of the problem, BUT this has happened in the past on this PC (mid May) then righted itself for about a month.

    fingers crossed.
     
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