Office issues

Discussion in 'Acronis True Image Product Line' started by TerryFox, Dec 30, 2008.

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  1. TerryFox

    TerryFox Registered Member

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    Hi, I'm still having issues with my Office 2003 pro version and TI 2009 latest build on Windows xp pro sp3 . Whenever I restore an backup image and then later load Office , it will start the windows installer and ask for the Office disk . Acronis might you have a new build coming any time soon ?

    Thanks
     
  2. bodgy

    bodgy Registered Member

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    I may be wrong, but I think a workaround is to make sure the BAK files are not excluded from an image. I believe that Office produces a BAK file for it's install settings and without this it thinks it's damaged and requires a legitimate install.

    I note that along with Outlook Express, there is no Office script in the BackupScripts folder. Of course these might only be used in a files and folders backup rather than imaging.

    Colin
     
  3. TerryFox

    TerryFox Registered Member

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    I must of miss it . Thanks for the tip . I will try it out next backup :cool:
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello TerryFox,

    The reason of the problem is that ATI has default exclusion list when backing up in Windows (*.bak, *.~, *.tmp). After restore MS Office will ask for the installation CD because it stores some registration information in *.bak files. The solution is to back up the system partition without these exclusions.

    Best regards,
    --
    Dmitry Nikolaev
     
  5. Xpilot

    Xpilot Registered Member

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    I find it amazing that in Version 2009 Acronis have decided to exclude by default *.bak,*~ and*.temp files.

    I can ony assume that there was a degree of ignorance by the developers who failed to realise that some of these are actually used by some Windows programs.

    I agree that it is safe to exclude to contents of the Page and Hibernation files because these will be automatically be re-created by Windows as required.

    It is the province and option of the user to decide which other files to keep or exclude from a backup through normal housekeeping processes. These should never be excluded by default.

    Will this be corrected in the next build?

    Xpilot
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Xpilot,

    Thank you for using Acronis True Image

    We released a new build of Acronis True Image Home 2009 (build #9709). Release Notes for Acronis True Image Home 2009 (build 9709) are available here

    The issue with Microsoft Outlook has been fixed.

    Thank you.

    --

    Oleg Lee
     
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