Office files

My wife has created Word and Exel files on her computer. Now there is a problem with Office 2010. It won't update. If I uninstall and reinstall it will it affect any of her files?

 

No, a reinstall of Office will not affect any of her data files. Just make a backup copy of them in a safe place and you're good to go. If her data files are in your Documents folder, they won't be touched anyway. But a backup copy is a good idea.

 

I would think so but be careful uninstalling. Anecdote:
I bought a new 'puter. Formatted old machine with original restore disc to give to my GF.
Reinstalled MS Project 2010 on new box. Message popped up that max number of installs had been reached. Don't know how their licensing works, but I suppose I should have uninstalled it before formatting...nevertheless...
Called phone number displayed and stayed on hold for >2hr.s.
Uninstalled MS Project & bought someone else's software.

 

Typically there is an automated number that you can call to activate Win and Office, which doesn't involve waiting for any humans. At least that's how it used to be. I've never had any trouble activating either Win or Office in the past. I hope they haven't changed things...

 

Don't know. I called the number indicated and waited hours (multiple times), all the while phone flashing the text "Welcome! Please wait". Well wait I did. While waiting I researched MS Project alternatives and found one that's worked out quite well (at a fraction of the price). No worries, MS lost me as a customer.

 

So far I have tried everything to re-install Office. Nothing works. I have my original DVD. I tried several different things to remove the old copy. The final thing I tried was a detailed manual delete piece by piece.

 

Have a look at Uninstall Office automatically using a Fix it on this page.

 

Error messages?

 

I have a feeling that if you reformatted your machine and reinstalled Windows and everything, it would be ok. But that's quite a pain...

 

Roger I tried everything on that Microsoft Page including the manual uninstall and I still can't get it to load. It just says an error has occurred.

 

Does it say what the error is?

 

No it it doesn't.