Office documents may error when opened after a Windows 10 upgrade

Discussion in 'other software & services' started by NICK ADSL UK, Aug 6, 2015.

  1. NICK ADSL UK

    NICK ADSL UK Administrator

    Joined:
    May 13, 2003
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    UK
    If you have upgraded from Windows 7 to Windows 10, you may find that some of your Office 2013 documents result in errors when you try to open them in protected view using a Click-to-Run install of Office. Protected View can occur when opening files from locations that may pose a threat such as Outlook or the internet.
    Errors:
    • Excel: "This file is corrupt and cannot be opened"
    • Word: "Word experienced an error trying to open the file"
    • PowerPoint: "Sorry, PowerPoint can't read <file name>"
    For more on Protected View, refer to https://support.office.com/en-us/article/What-is-Protected-View-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653?CTT=1&CorrelationId=e345befc-508c-4b7d-9e6e-1ca7115fed91&ui=en-US&rs=en-US&ad=US
    This issue is being investigated. The KB article below includes steps to resolve the issue:
    Error opening Office documents after upgrading to Windows 10
    https://support.microsoft.com/en-us/kb/3086786
     
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