Ofcom slaps EE and Virgin Media with £13m fine for overcharging customers

guest · Nov 16, 2018

Ofcom slaps EE and Virgin Media with £13m fine for overcharging customers
Watchdog finds operators failed to be clear on early exit charges
November 16, 2018
https://www.theinquirer.net/inquire...a-with-gbp13m-fine-for-overcharging-customers

A probe into early exit charges at the two firms found that around 400,000 EE customers were overbilled for ditching their contracts to the tune of £4.3m, while almost 82,000 Virgin Media customers were overcharged a total of £2.8m.

As a result, Ofcom has fined the BT-owned EE £6.3m and Virgin Media £7m for "failing to make sufficiently clear the charges customers would have to pay if they ended their contract early."

Gaucho Rasmussen, Ofcom's director of Investigations and Enforcement, said: "EE and Virgin Media broke our rules by overcharging people who ended their contracts early. Those people were left out of pocket, and the charges amounted to millions of pounds. That is unacceptable [...]"
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Ofcom slaps EE and Virgin Media with £13m fine for overcharging customers

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Ofcom slaps EE and Virgin Media with £13m fine for overcharging customers

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