O2 changes post policy after racist hate mail sent out

guest · Jun 21, 2018

O2 changes post policy after racist hate mail sent out
O2 will no longer use names on some of its mailouts, after the BBC's Victoria Derbyshire programme found it had sent racist hate mail to a British-Iraqi family's home in north London.
June 21, 2018
https://www.bbc.co.uk/news/technology-44551564

Two items were addressed to "Mr Isis Terroriste" and "Mr Getout Ofengland" at the exact family address in Wembley.

At the time, family friend and lawyer Sura Jawad said the letters were hateful.
"I was completely horrified by it, I thought it shouldn't be normalised. It shouldn't be treated as something that just happens," she said.
'Taking seriously'
Last month, O2 said its Sim card postage and printing was managed by a third-party partner, Williams Lea Tag, and was automated.

In a statement the company said: "It's saddening to think that some members of the public have decided to exploit this free service to send hateful mail."
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