Notification Question

While attempting to setup an e-mail notification in TI WS 9.1 (latest build), I cannot proceed past the Test.

I enter the external e-mail address where the notification is to be sent, and then the Outgoing SMTP server and port number. I also add the correct Username and Password to access the server.

The Test has never completed, so I assume the SMTP server must be local

Any assistance would be greatly appreciated!

Vince

 

Are you using Outlook connected into an Exchange server by any chance?


Colin

 

At that location, we're simply using the ISP's server.

Edit: I've tried using two different servers (AT&T/AOL). I disabled the firewall, still not sending.

 

Hello *Spawn*,

Thank you for choosing Acronis Remote Workstation Disk Backup Software.

We are sorry for delayed response.

Please make sure SMPT server you use does not require SSL, as it's not supported by Acronis True Image.

Please also try enclosing the e-mail address with brackets like this: <name@mail.com>

Thank you.
--
Marat Setdikov

 

Enclosing the email address <name@bellsouth.net> didn't solve the issue, and the SMTP server does not require SSL.

 

Is your AV or Firewall software trapping the emails?

I had this happen with AVG v7.5.

Colin

 

Hello *Spawn*,

We are sorry for delayed response.

Could you please create a screenshot of e-mail notifications screen with filled fields, and submit a request for technical support? Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov