Notification Question

Discussion in 'Acronis True Image Product Line' started by *Spawn*, Apr 1, 2008.

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  1. *Spawn*

    *Spawn* Registered Member

    Joined:
    Oct 31, 2006
    Posts:
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    Location:
    Grayson, LA
    While attempting to setup an e-mail notification in TI WS 9.1 (latest build), I cannot proceed past the Test.

    I enter the external e-mail address where the notification is to be sent, and then the Outgoing SMTP server and port number. I also add the correct Username and Password to access the server.

    The Test has never completed, so I assume the SMTP server must be local o_O

    Any assistance would be greatly appreciated!

    Vince
     
  2. bodgy

    bodgy Registered Member

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    Location:
    Qld.
    Are you using Outlook connected into an Exchange server by any chance?


    Colin
     
  3. *Spawn*

    *Spawn* Registered Member

    Joined:
    Oct 31, 2006
    Posts:
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    Location:
    Grayson, LA
    At that location, we're simply using the ISP's server.

    Edit: I've tried using two different servers (AT&T/AOL). I disabled the firewall, still not sending.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Posts:
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    Hello *Spawn*,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    We are sorry for delayed response.

    Please make sure SMPT server you use does not require SSL, as it's not supported by Acronis True Image.

    Please also try enclosing the e-mail address with brackets like this: <name@mail.com>

    Thank you.
    --
    Marat Setdikov
     
  5. *Spawn*

    *Spawn* Registered Member

    Joined:
    Oct 31, 2006
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    Location:
    Grayson, LA
    Enclosing the email address <name@bellsouth.net> didn't solve the issue, and the SMTP server does not require SSL. :blink:
     
  6. bodgy

    bodgy Registered Member

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    Is your AV or Firewall software trapping the emails?

    I had this happen with AVG v7.5.

    Colin
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello *Spawn*,

    We are sorry for delayed response.

    Could you please create a screenshot of e-mail notifications screen with filled fields, and submit a request for technical support? Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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