Nothing is fixed in the new Build 2259 !

Discussion in 'Acronis True Image Product Line' started by samsara, Sep 26, 2005.

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  1. samsara

    samsara Guest

    I have installed the new German Build 2259 ! And Wonder ! The same Problems like with the Build 2245. Sorry, but ACRONIS ! What are you doingo_Oo_O??

    When i start the Software and click on "Arbeitsplatz" the Software is flying in the Nirvana without a error message ! The same procedure when i doubleclick a image createt with Version 8.0 !
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello samsara,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please download and install the latest build (2271) of Acronis True Image 9.0 German which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    Please also check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    If the problem still persists then please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr.exe service start

    If nothing of the above helps then please do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe);

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Send all the collected files and information to support@acronis.de along with the step-by-step description of the actions taken before the problem appears and the link to this thread. My German colleagues will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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