Not Happy!

Discussion in 'Other ESET Home Products Beta' started by mmk, May 19, 2011.

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  1. mmk

    mmk Registered Member

    Joined:
    May 19, 2011
    Posts:
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    I installed Eset 5 for mobile (Android). My battery died and on recharge and booted up I'm prompted for a password (Unlock Code).

    I cannot use my phone. I never set a password. How can I get access to my phone again and why does it ask for a password when one was not set to begin with.

    Note: This is not the username and password. It's like a phone unlock password.

    M
     
  2. yongsua

    yongsua Registered Member

    Joined:
    Feb 9, 2011
    Posts:
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    Location:
    Malaysia
    I hope you read this carefully:http://download.eset.com/manuals/eset_ems_an_userguide_enu.pdf

    Note:After accepting the License agreement, ESET Mobile
    Security prompts you to do the following:
    1. set your password ,
    2. activate ESET Mobile Security as the Device
    Administrator,
    3. enable SIM matching ,
    4. define at least 1 trusted SIM

    I am only able to help you until here.Hope you wait for experts.
     
  3. nickjr

    nickjr Registered Member

    Joined:
    Jun 8, 2011
    Posts:
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    You will have to do what I did since I forgot my password, you would think as I stated in my post that Eset would have a encoded password in cases like yours and mine, but NO, no help they tell me because this is Beta... I had to google and find a way to get into my phone by use of debugging, it is the only way I know unless Eset gives you a password to override your lost password
     
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