not able to create image

Discussion in 'Acronis True Image Product Line' started by mr_blue, May 27, 2005.

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  1. mr_blue

    mr_blue Registered Member

    Joined:
    May 27, 2005
    Posts:
    1
    Weird!,

    After installing Windows Xp with service pack 2, I have installed Acronis True Image and was able to make my first image no problem. Now I have made some updates on windows and installed some drivers and programs and I tried to create a new image (increment and/or new) and the dialogue box for creating the image opens but nothing hapens - it just sits there - nothing moves or gets created.. its very frustrating

    Can anyone help please?

    Thank you

    Peter
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Peter,

    Thank you for choosing Acronis Disk Backup Software.

    Please install the below update with disabled logging and check whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file to support@acronis.com along with the link to this thread and Acronis Report (please read how to get it at Acronis Help Post).

    Thank you.
    --
    Ilya Toytman
     
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