I purchased a 2 year 3 PC license for NIS 2009 last year from an online store. I have used it on and off since early November, and went to install it a couple of days ago to see if they had fixed any of the issues I was having. It told me "Activation Sucessful, 0 days left". I logged in to my Norton Account, and it said "Trial Expired" for all 3 PCs. I complained to their tech support, and they responded that there was an issue with my serial, and wanted to know when and where I bought it, and some of my information. As this email seemed to come from a general support address with different support agents responding to it, I refused to give them any more of my address than the city and state, which they could likely get from my IP address. They responded that they want my full address to resolve this. I have to wonder why this is necessary, and who will have access to it if I send it. Am I overreacting, or should I just give it to them?