Norton Internet Security 2005, subscriptions

Discussion in 'other anti-malware software' started by xAustinx, Jan 8, 2005.

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  1. xAustinx

    xAustinx Guest

    what happens when you have a norton product on your computer with time left on your subscription and you format you pc and reinstall the software. Do you loose all of what you had left on your subscription and have to purchase a new years worth? Or do you start afresh or continue with the amount of days you had left before you formated?

    I am just wondering about what happens.

    Thanks.
     
  2. dog

    dog Guest

    Hi Austin, ;)

    You should start fresh ... with a new 365 day subscription service. ;) ... Unless they're doing something different with "Live Reg" internally ...

    dog - *puppy*
     
  3. bigbuck

    bigbuck Registered Member

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    Austin, can't speak about 2005, but have reinstalled OS and NAV 2003 a couple of times and it installs, updates and works OK, but the subscription date returns to 3mths instead of when it should be. I must have spent about 650 hours on the phone to Symantec trying to sort it, eventually giving up in frustration. Funnily enough, when you reach that bogus expiry date it just reverts to where it should be.....so it all worked out in the end. BUT, don't bank on any great customer support from ol' Symantec!
    Buck
     
  4. TopperID

    TopperID Registered Member

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    The same thing happens with NAV 2004, so I guess it would happen with 2005 as well

    So long as you are still valid, the licence resets for 3 months ahead (even if you have more than that left to go).
     
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