Norton deleted my bandmaster game installer!

Discussion in 'other anti-virus software' started by clayieee, Sep 8, 2011.

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  1. clayieee

    clayieee Registered Member

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    I am sure that there is no virus in the installer, but when i run it, they detected something and deleted it without my approval, is there any way to get back what Norton IS2011 deleted, its not on the quarantine too ,
    please help,
    I spend 4 hours downloading that game,
     
  2. Cudni

    Cudni Global Moderator

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    Nothing much to do except report the issue to Norton. Download again and exclude from scanning before running it
     
  3. Victek

    Victek Registered Member

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    There's also an option to configure SONAR which by default is set to "High Certainty" regarding removing viruses. It can be set to "Ask Me" which I should think would protect against these unexpected and undesired deletions.
     
  4. pabrate

    pabrate Registered Member

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    I had the same thing yesterday and the setting was set to "Ask Me" , it didn't ask me anything, file was deleted, but THE BIGGEST issue is ... why the heck it doesn't move the file in question into Quarantine o_O That is IMO very weird behavior from Norton and I'm seriously thinking about removing it, cause I don't really like that something gets deleted from my system without ANY warning, and on top of that .... I can't restore it !
     
  5. TonyW

    TonyW Registered Member

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    And some thought this kind of behaviour was only specific to Panda Cloud AV. JoeBlack40 reported in another thread that a Nvidia file had been deleted and not quarantined. I hope we're not going to see too many of these kind of incidents.
     
  6. pykko

    pykko Registered Member

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    This is an old thing about Norton. Threats detected by signatures are automatically deleted, they don't have an interactive mode for on-access scanning.
     
  7. toxinon12345

    toxinon12345 Registered Member

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    These are news to me, then that means in Auto-Protect (a.k.a the on access scanner) will quarantine heuristic detections only.

    False positives can occur in standard and generic signatures too.
     
  8. Victek

    Victek Registered Member

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    I had this happen recently. My workaround is to temporarily disable Auto Protect and download the file again. That doesn't help with the first occurrence though - might be good to post about this on the Symantec forum.
     
  9. Sher

    Sher Registered Member

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    Shame on Norton!!!
     
  10. Spruce

    Spruce Registered Member

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    Scanner did not quarantine the "threats" it found in Libre Office. Therefore I had to redownload it, install, then let autoprotect detect the FPs which it then quarantined (hooray!) and then restore and exclude the Libre Office files :cautious:
     
  11. toxinon12345

    toxinon12345 Registered Member

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    :eek: lol
     
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