NOD32 X64 Install failed on Windows 2008

Discussion in 'ESET NOD32 Antivirus' started by p1ng, May 20, 2009.

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  1. p1ng

    p1ng Registered Member

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    Hello,

    Experiencing a problem installing X64 4.0.437.0 on Windows Server 2008 Datacenter Edition. The remote deployment went through, but the protection status shows Real time file system protection is disabled.

    Tried doing a repair but the installer supposedly does not have permission on the dll files. The message windows says this product must be reinstalled.

    Could use some help on this, thanks.

    Rich
     
  2. WayneP

    WayneP Support Specialist

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    Hello p1ng,

    The latest ESET software has implemented self defense and so when the installer tries to repair it, you will see that error. To see if the problem lies with a corrupt install, try to uninstall and then reinstall the software. If you still see the problem, make sure any previous antivirus solutions are completely removed.
     
  3. p1ng

    p1ng Registered Member

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    Thanks Wayne,

    This is a fresh install of Windows 2008 in a VM, no previous AVI installed.

    The original install was from Remote Administration, I couldn't access the MSI from add/remove programs.
    (Uninstall was looking for C:\TEMP\SETUP.MSI which did not exist)
    When I copied the MSI to C:\TEMP and did runas /user:administrator "msiexec /i setup.msi" the installer had
    permissions issues and could not uninstall properly.
    I went back to an earlier snapshot to get rid of it.

    Would I have a better shot installing it directly instead of deploying it from RA? I'll create a fresh machine and try that...
     
    Last edited: May 20, 2009
  4. WayneP

    WayneP Support Specialist

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    Try a fresh install through RA to see if the same thing happens, and if it does, then try downloading the package on the machine and run the installer locally. Reinstalling should fix the problem, but let me know if it doesn't.
     
  5. p1ng

    p1ng Registered Member

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    Ran it locally this time, on a fresh installation of Windows Server 2008 - nothing else is installed except VMWARE Tools.

    "A serious error occurred while starting real-time file system protection. [...] The program needs to be reinstalled!"

    A couple data points - the computer is on a domain, on this try I enterred the update username and password during the install - previous try I did not.

    I'll try a reboot next.
     
  6. p1ng

    p1ng Registered Member

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    Oh - and Threat Sense is not turned on...
     
  7. p1ng

    p1ng Registered Member

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    Reinstalling:

    The options are: Repair / Remove

    Select Repair>

    "The installer has insufficient priviledges to modify this file: C:\Program Files\ESET\ESET NOD32 Antivirus\X86\msvcp80.dll"

    Cancel Retry Ignore

    Select Cancel> and Remove>

    "Could not delete key \Software\ESET\ESET Security\CurrentVersion\Puglings\01000103\Profiles\@Myprofile. Verify that you have sufficient access to that key, or contact your support personnel."

    ->Ignore (one more reg complaint -> Ignore) -> Reboot

    Will see if it installs after uninstalling...
     
  8. p1ng

    p1ng Registered Member

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    I still get the message that the installer has insufficient privileges to modify msvcp80.dll
     
  9. ThomasC

    ThomasC Former ESET Support Rep

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    Open the Device Manager go to view select show hidden devices. Then in the tree below expand Non-Plug and Play Drivers. In here we are looking for ehdrv and epfwtdir. If they are present you will need to boot into safe mode and uninstall them. After these are removed you should have permission on those files again.

    -Cheers
     
  10. p1ng

    p1ng Registered Member

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    Thanks, I did find one of those items in the hidden devices.
    But epfwtdir is not there. Removed ehdrv, rebooted and still the same issues.

    In any case, it seems that V2.7 X64 runs much more smoothly on Win2008. Installing and then futzing with drivers will not do for a production server...

    Thanks for the help!
     
  11. ThomasC

    ThomasC Former ESET Support Rep

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    I misunderstood the problem you were having I was under the impression you were trying to remove / uninstall or reinstall ESET v4. If this is a problem after a successful install then all you should need to do is disable the Self Defense option. Open the ESET software, push F5 to get to the advanced setup, click on Antivirus and antispyware. On the right hand side uncheck, "Enable Self-defense" and reboot.

    -Cheers
     
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