NOD32 v5 and shareport 1.15 causes bluescreen

Discussion in 'ESET NOD32 Antivirus' started by larsnet, Oct 3, 2011.

Thread Status:
Not open for further replies.
  1. larsnet

    larsnet Registered Member

    Joined:
    Oct 1, 2011
    Posts:
    4
    Hi all,

    I've installed NOD32 v5 on 2 pc's at home.
    For all my computers i use Shareport (Dlink) for printing.
    When i connect my printer in shareport i get a bluescreen (happens to both pc's with v5) , when i try this on a pc with NOD v4 it works.
    All 6 pc's are running Windows 7 Pro (x64) and 4 of them with nod 4.

    What i have tried:
    - Disable HIPS
    - Include Shareport in the HIPS rules (allow all).
    - Disable realtime protection.
    - Use Beta updates

    Al above sollutions didn't work.
    On 1 pc i got back to NOD32 v4 again, and the problem was gone.
     
  2. billegate

    billegate Registered Member

    Joined:
    May 29, 2009
    Posts:
    11
    Me too I have got a lot of problem with v5 and I revert to v4:
    I spent a lot of time on this problem (a few days) .my Pc had a strange behavior especially when I plug external hard drive. it gave my pc to be frozen and the only possibility was to shut down the PC. I even had a blue screen when rebooting I could not imagine that nod 32 was the reason because I did not notice this problem immediately but now I am absolutely sure that it was. So If you have external hard drive problems and if you have nod 32 v5 go back immediately to v4. for info I am on XP
    ps:the info on the blue screen indicated that the reason of the crash was :ntoskrnl.exe possibly a driver which cannot be identified,Fortunately I had a system image not too old.
     
  3. foneil

    foneil Eset Staff Account

    Joined:
    Dec 7, 2010
    Posts:
    255
    Location:
    San Diego
    Please open a support case, provide a full memory dump and ESET Sysinspector log in an email reply to the support request. You can type "Attention: Manager" in the subject line.
     
  4. larsnet

    larsnet Registered Member

    Joined:
    Oct 1, 2011
    Posts:
    4
    Ok working on it, hope i can rar the memory file to reduce the size.
    It's 500mb at the moment.
     
  5. larsnet

    larsnet Registered Member

    Joined:
    Oct 1, 2011
    Posts:
    4
    Case #772952 created for this problem, i linked the dump file in the mail. Beause it was 90mb and to large for a email.
     
  6. elitebabystar

    elitebabystar Registered Member

    Joined:
    Nov 16, 2011
    Posts:
    1
    Hi, is there any news abou this case, because I've the same problem as the people above...

    Thanks...
     
  7. larsnet

    larsnet Registered Member

    Joined:
    Oct 1, 2011
    Posts:
    4
    i got a mail (4 nov) that they are working on it.
     
Thread Status:
Not open for further replies.