NOD32 v4.0 / Windows Server 2008 install problem

Discussion in 'ESET NOD32 Antivirus' started by sleipner, Jul 3, 2009.

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  1. sleipner

    sleipner Registered Member

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    I'm trying to install NOD32 Business v4.0.437 on a Windows 2008 64bit server, but the installation fails with this message:

    The installer has insufficient privileges to modify this file: C:\ProgramData\ESET\ESET NOD32 Antivirus\EHttpSrv.xml.


    There was previously a v2.7 installed on the system, which was uninstalled.

    I am running as Administrator.
     
  2. tanstaafl

    tanstaafl Registered Member

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    Re: NODE32 v4.0 / Windows Server 2008 install problem

    Don't run 4.x on any servers yet... there are serious issues yet to be resolved.

    Best version appears to be 3.0.684...
     
  3. sleipner

    sleipner Registered Member

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    Re: NODE32 v4.0 / Windows Server 2008 install problem

    I don't think that there are any 64 bit v3.0 versions out there.

    Would the best solution be to go down to the v2.7 ?
     
  4. jimwillsher

    jimwillsher Registered Member

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    Re: NODE32 v4.0 / Windows Server 2008 install problem

    Sure, there's 64-bit versions of V3

    http://www.eset.com/download/business-64bit.php

    I agree, avoid V4 for servers. On desktops it's fine but on servers it *might* be fine or it *might* be a total nightmare (I've experienced both scenarios).

    V3 is the safest.



    Jim
     
  5. aerialrave

    aerialrave Registered Member

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    Re: NODE32 v4.0 / Windows Server 2008 install problem

    You said that there was a 2.7 previous version of NOD in that machine?

    regedit > delete the Eset folder > Install the 3.0 and there you go.
     
  6. sleipner

    sleipner Registered Member

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    I've got the same error message on with the v3 packages.

    Haven't done the reget stuff yet. Could you specify a little bit more in detail which registry settings I should delete?

    I do have a ESET Remote Administrator Console running on the server which I do not want to destroy by deleting important settings in the registry.
     
  7. trencan

    trencan Eset Staff

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    If you have registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ehdrv
    delete it in safe mode. Then try to run installer again.
     
  8. WayneP

    WayneP Support Specialist

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    The 2 registry entries to delete should be:

    -HKEY_CURRENT_USER\Software\ESET\ESET Security
    -HKEY_LOCAL_MACHINE\Software\ESET\ESET Security


    These are the 2 entries that hold the settings that may be keeping you from installing.
     
  9. sleipner

    sleipner Registered Member

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    I could delete the settings in the -HKEY_CURRENT_USER, but not was not allowed to delete the other one.

    Anyway I gave it a try, but I still get the same error.

    Could there be some services running which do prevent me from installing?

    I found 3 services which could be important.
    1. ESET RA HTTP SErver
    2. ESET Remote Administration Server
    3. ESET Service
     
  10. ASpace

    ASpace Guest

  11. sleipner

    sleipner Registered Member

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    ESET Service is not running, but I tried to disable it.

    Didn't work though - Access is denied.
     
  12. ASpace

    ASpace Guest

    ... ESET Uninstaller ... in Safe Mode ... :p
     
  13. trencan

    trencan Eset Staff

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    Most probably ESET SelfDefence driver is active, which prohibits to delete ESET registry keys and files. Therefore you should delete ESET keys in safe mode, where drivers are off. Delete key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ehdrv
    and try to run installer in normal mode.

    If still unsuccessful, contact ESET Support, you should be provided with Uninstaller tool.
     
  14. sleipner

    sleipner Registered Member

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    Thank you very much, I think I have a working NOD32 v3 installation on my Windows 2008 64bit server now.

    At least installation seemed to work, and the system is running.
     
  15. ASpace

    ASpace Guest

  16. reni

    reni Registered Member

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    We are also experiencing troubles with v 4.x on Windows 2008 64bit...

    Is there any more information available on when this should be fixed?

    It indeed seems to be the new self defence feature....
     
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