NOD32 v4.0.474 - Blank emails

Discussion in 'ESET NOD32 Antivirus' started by AlexRT, Apr 29, 2010.

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  1. AlexRT

    AlexRT Registered Member

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    We're running an Exchange 2000 / Outlook 2003 setup in our company, and have up until now had no problems at all. NOD32 v2 has been serving us well and never caused a problem.

    In the usual way it seemed time to refresh the anti-virus clients to make sure we were protected, and I tested a few boxes with NOD32 v4.0.474 - as far as I could tell they were fine (bar an initial problem with the NOD32 Outlook plugin, which needed to be disabled). I rolled it out in our callcentre the other week, and unfortunately all has not gone well.

    The occasional sent email is blank, in both the sent items and the recipients email inbox. ALL users in our callcentre are experiencing the problem, though I cannot find a trigger. With the amount of emails sent this is causing a huge problem, and I need to resolve it as quickly as possible.

    What could be causing the problem and how can I go about trying to fix it? I am tempted to go back to v2 but I would like to try and get v4 working properly..
     
  2. SmackyTheFrog

    SmackyTheFrog Registered Member

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    Are the clients configured to append the little "Scanned with Nod32 [sig#]" stuff on all sent mail? That could be doing it. I changed my defaults so it only does it to infected mail.
     
  3. Geosoft

    Geosoft Registered Member

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    Hi Alex,

    I've only noticed this on 1 computer before and upgrading/reinstalling the antivirus resolved the issue for us. I wasn't able to find the trigger either, as the event was very random.

    We have no problems so far when it comes to the 4.2.x product line.
     
  4. AlexRT

    AlexRT Registered Member

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    They are/were Smacky, I've just changed that to infected only on your suggestion - will keep a close eye on it and see if it makes any difference, thanks.

    Thanks for that Geosoft, I'll bear 4.2 in mind (these product versions seem to be jumping awfully fast since v2!).
     
  5. Marcos

    Marcos Eset Staff Account

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    The problem might be affected by other Outlook add-ons. I'd suggest contacting customer care, maybe they'll find a suspicious dll loaded by Outlook. Also upgrade to the latest version 4.2.40 which might help as well.
     
  6. AlexRT

    AlexRT Registered Member

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    Just as an update, this was indeed the problem. We no longer suffer with blank emails - Thank you! :)

     
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