nod32 update cannot replace current file module

Discussion in 'NOD32 version 2 Forum' started by Mrs Beck, Mar 28, 2005.

Thread Status:
Not open for further replies.
  1. Mrs Beck

    Mrs Beck Guest

    I have tried everything to update. Uninstalled, reinstalled, downloaded new version. Cleaned registry of all Nod stuff, checked my environmental variables in system information - Control Panel. Nod still reports an error when trying to update! Ahhhhhhh, HELP ME PLEEEASE!!!
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,375
    Make sure the system TEMP and TMP variables point to existing directories, or try pointing them to the windows\temp dir.
     
  3. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada

    Try Marcos's suggestion, then - if that doesn't fix it, report the exact error message back to the forum here.

    regards

    Greg
     
  4. Mrs Beck

    Mrs Beck Guest

    Many thanks but still having problem, getting bit concerned now. Error is exactly as follows - Error occurred while updating program modules (cannot replace the current file)

    Environment variables are ok I think.

    Lesley Beck

     
  5. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada

    A few questions:

    1. which version of windows are you running?
    2. is this the admin version of NOD32 - ie, the one with the mirror feature?
    3. what version are you currently running:

    Open the NOD32 control panel - click "NOD32 System Tools", then "Information" - in the right hand panel, click "Copy to Clipboard" and paste the results back here for us to view.

    thanks

    Greg
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,375
    There's no other reason for the error than wrong temp variables. Would you please post here a screenshot of the variable settings?
     
  7. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Can you please check that the following folder exists:

    C Drive> Windows> Temp

    Can you please check that the following folder exists:

    C Drive> Documents and Settings> (User Name) XXXXXX> Local Settings> Temp

    Cheers :D
     
    Last edited: Mar 28, 2005
  8. alglove

    alglove Registered Member

    Joined:
    Jan 17, 2005
    Posts:
    904
    Location:
    Houston, Texas, USA
    Also, open up a Command Prompt and type in the following:

    cd %TEMP%

    You should be taken to a different directory, such as...
    C:\Documents and Settings\username\Local Settings\Temp
    C:\DOCUME~1\username\LOCALS~1\Temp
    C:\Windows\Temp

    If you get an error message that states, "The system cannot find the path specified", then this is a problem.
     
  9. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada

    when I attempt:

    cd %TEMP% from the command prompt, I get "Invalid directory" as a response.

    However, when I enter:

    %TEMP%

    in the address bar of my windows explorer, I get a window open at:

    C:\Documents and Settings\Greg\Local Settings\Temp

    So... I'd recommend using the windows explorer to check that %TEMP% is a valid folder...

    ymmv...

    On the earlier questions I asked - I realize that a temp error is most likely - however, some time back, this was indicative of a problem updating the admin version of NOD32 - which is something I found when digging in the archives - at least it would be good to know WHAT version we're looking at...
     
  10. sir_carew

    sir_carew Registered Member

    Joined:
    Sep 2, 2003
    Posts:
    884
    Location:
    Santiago, Chile
    Make sure that the folder temp exist in your windows folder.
    Typical windows folders are: C:\Windows for Win 9X/XP/2003 and C:\WINNT for Win NT/2000.

     
  11. Mrs Beck

    Mrs Beck Guest

    I am running win 2000 pro and it very much looks like it has started to update again! I think the prob was in WINNT I could not see a temp folder so as Marcos suggested I went into environment variables and played around, approx an hour later during another search I found the lost temp folder in winnt, created 28 March 2005 (yesterday)!! Very odd. Many many thanks for your help; ALL of you!

    Details here:

    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.3
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.3

    Operating system information
    Platform: Windows 2000
    Version: 5.0.2195 Service Pack 4
    Version of common control components: 5.81.4916
    RAM: 1024 MB
    Processor: AMD Athlon(tm) XP 3000+ (2091 MHz)



     
Thread Status:
Not open for further replies.