NOD32 thinks Deep Freeze 7 is a virus

Discussion in 'ESET NOD32 Antivirus' started by afitzwater, Jul 10, 2010.

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  1. afitzwater

    afitzwater Registered Member

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    I've upgraded from Deep Freeze 6 to 7 today and now NOD32 thinks it is a virus. It kills it from letting me remote thaw it or even thaw it at the workstation so I cannot add it as an exception. I don't have any way to prompt the Deep Freeze login to thaw it at this point. Any suggestions?
     
    afitzwater, Jul 10, 2010
    #1
  2. afitzwater

    afitzwater Registered Member

    Joined:
    Aug 8, 2009
    Posts:
    14
    I was able to use the Deep Freeze install file to uninstall Deep Freeze.

    I can now uninstall NOD32 and install Deep Freeze 7 fine.

    I tried creating an exception for the file that is being blocked in NOD32 but it still won't allow it.
     
    afitzwater, Jul 10, 2010
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  3. Nerimash

    Nerimash Registered Member

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    Apr 14, 2009
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    Location:
    Ukraine
    you always can submit suspected parts of any software to ESET Labs with 'False-positive' mark in e-mail subject if it was incorrectly detected by AV engine.

    See this KB article for further information.
     
    Nerimash, Jul 10, 2010
    #3
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
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    Location:
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    Hello,


    What is the complete and exact message you receive from ESET NOD32 Antivirus, and which version of the program and virus signature database is this being reported with?

    Regards,

    Aryeh Goretsky
     
    agoretsky, Jul 13, 2010
    #4
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