NOD32 - renewal(?)

Discussion in 'NOD32 version 2 Forum' started by gunnarj, Jul 9, 2004.

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  1. gunnarj

    gunnarj Registered Member

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    I was one of the lucky winners of the free year license to Nod32.

    My subscription for Nod32 expires on July 17th, I was informed by a popup.

    I went to the Eset site as instructed, purchased a new year's renewal, and was sent a new user name and password.

    Questions:

    1.) I have the latest version already (see below); is it necessary to download another from the Eset website?

    2.) Do I just insert new user name and password in the "Update Setup" section? Or are there additional steps required?

    Anything else I should know or do?

    One additional question:

    I saw Blackspear's wonderful thread "Extra Settings for Nod2".

    3.)How do I get these additional settings, as none of them seem to be in my version; info of which follows:
    .......
    NOD32 Antivirus System information
    Virus signature database version: 1.806 (20040707)
    Dated: Wednesday, July 07, 2004
    Virus signature database build: 4664
    Information on other scanner support parts
    Advanced heuristics module version: 1.007 (20040309)
    Advanced heuristics module build: 1053
    Internet filter version: 1.001 (20031104)
    Internet filter build: 1012
    Archive support module version: 1.016 (20040702)
    Archive support module build version: 1091
    Information on installed components
    NOD32 For Windows 95/98/ME - Base
    Version: 2.000.9
    NOD32 for Windows 95/98/ME - Standard component
    Version: 2.000.9
    NOD32 For Windows 95/98/ME - Internet support
    Version: 2.000.8
    Operating system information
    Platform: Windows ME
    Version: 4.90.3000
    Version of common control components: 5.81.4916
    RAM: 128 MB
    Processor: Intel(R) Pentium(R) 4 CPU 1500MHz
    ...........

    4.) The license renewal gives me an expiration date of July 10, 2005 even though my original license (supplied by Wilders) didn't expire until July 17th. While an extra week is no great deal, I was wondering if this could be remedied?


    Thanks very much,

    gunnarj
     
  2. ronjor

    ronjor Global Moderator

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    Hello gunnarj

    1. no

    2. Just enter your new license info in your current version. Do it manually as
    as copy and paste doesn't seem to work all the time.

    3. Blackspear is using a beta which should be out next week.

    4. I think your next renewal is open for thirty days as a renewal. After that period of time, you have to purchase the program again.
     
    Last edited: Jul 9, 2004
  3. gunnarj

    gunnarj Registered Member

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    Thanks ronjor, for your swift reply.

    I just realised that I should have posted to the Version 2 forum, not here at Version 1, since I have been using Nod32 V2.

    One clarification on question #4:
    I meant that my current license does not expire until July 17th.
    Since I purchased my renewal before that date, and my renewal was in my own name, instead of in Wilders (as I got my first year free from Wilders) the renewal starts earlier than my current license ends, and therefore I am missing a week on my renewal. does that make sense?

    thanks, for any additional input on this.

    gunnarj
     
  4. Paul Wilders

    Paul Wilders Administrator

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    gunnarj,

    Fixed ;)

    regards.

    paul
     
  5. ronjor

    ronjor Global Moderator

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    The way I understand it is your next renewal won't expire on the tenth. You will have thirty days to renew. So, in effect, you are getting twenty days free.

    You could email sales@nod32.com with this question just to be sure.

    That is the way it was explained to me when I renewed last month a little early.
     
  6. Mele20

    Mele20 Former Poster

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    Really? I thought I read here that you were notified one week prior to the ending of your license and you had ONLY that ONE WEEK in which to renew. If you did not renew within that one week, you had to pay the full fee as a new user would. At the time I read this, I thought the notification time and time in which to renew was too brief.
     
  7. ronjor

    ronjor Global Moderator

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    Mele,

    That is what I thought too until I called them. I didn't want to depend on the renewal popup just in case it didn't work.
     
  8. Mele20

    Mele20 Former Poster

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    Well, that is good to know then as one week notification, and time to renew within, is too brief. Although I must admit I did not like it when Symantec started putting pop ups on my box 60 days before the end of my license. That was too long a notification period and too many pop ups. Something in between these two extremes, such as what you were told on the phone, seems best.
     
  9. JimF

    JimF Registered Member

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    Last year I renewed a couple of weeks beyond the expiration date. As I remember it, I stopped getting virus signature updates as of the expiration date. But you are able to renew at the discounted price for 30 days beyond the expiration date.
     
  10. Blackspear

    Blackspear Global Moderator

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    This is correct, however, your renewal starts from the origional date of purchase, it does not continue to grow, or you would in effect have 13 months of protection each year.

    Cheers :D
     
  11. Mele20

    Mele20 Former Poster

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    That makes sense, but I think the popup notification should be at one month before renewal is due and then at two weeks before. It is absurd to give the popup only at one week before renewal. Especially since your definitions will stop even if you do have 30 days in which to renew at the discounted price. What if you are away for several weeks, come back and can't update your definitions and have to hassle with buying the renewal right then when you have a lot of other things needing your attention...I can think of a lot of scenarios where one week notification is just not enough.
     
  12. manOFpeace

    manOFpeace Registered Member

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    I also have an interest in this thread as I am in the same boat as users here.
    What is the benefit of buying new over renewal. It would seem the end product would be the same. Maybe renewal is a kind of reward for already being a customer. Any thoughts on this please? :)
     
  13. Blackspear

    Blackspear Global Moderator

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    New and renewal are indeed the same product, the benefit of renewing is a price reduction for being a loyal customer.

    Cheers :D
     
  14. manOFpeace

    manOFpeace Registered Member

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    Thank-you Blackspear, I appreciate you taking the time to reply. ;)
     
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