NOD32 Quarantine

Discussion in 'ESET NOD32 Antivirus' started by firehands13, Nov 29, 2009.

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  1. firehands13

    firehands13 Registered Member

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    Under the tools tab it says
    Quarantine
    number of quarantined objects: 1

    When i look in the quarantine it is empty. After a few reboots it still says one.
    Any ideas where the quarantined file is? Thanks.

    NOD32 V 4.0.467.0
     
  2. Marcos

    Marcos Eset Staff Account

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    Does the number remains same after a computer restart? If so, it could be a file quarantined by another user.
     
  3. firehands13

    firehands13 Registered Member

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    Yes, it stays the same after reboot. I am the only user of this PC (home laptop).
     
  4. firehands13

    firehands13 Registered Member

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    Anyone have any ideas?
     
  5. firehands13

    firehands13 Registered Member

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    Nothing? Am I on the right forum?
     
  6. Marcos

    Marcos Eset Staff Account

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    Look into the following folders to see if they are actually empty. If some files exist in any of the folders, do not delete them for now as we might need them for perusal:

    "C:\Documents and Settings\LocalService\Local Settings\Application Data\ESET\ESET Smart Security\Quarantine"

    For each of the user accounts, check:
    "C:\Documents and Settings\%USER%\Local Settings\Application Data\ESET\ESET Smart Security\Quarantine"
     
  7. firehands13

    firehands13 Registered Member

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    I do not have a local service under documents and settings. (XP service pack 3)
     
  8. Marcos

    Marcos Eset Staff Account

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    Do you have display of hidden files enabled? This folder has both the hidden and system attributes set so it's not visible in Windows Explorer by default.
     
  9. firehands13

    firehands13 Registered Member

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    Only file in that location is an INFO.NQI file.
     
  10. firehands13

    firehands13 Registered Member

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    Due to lack of support I have uninstalled Eset and got a refund. Any support for this issue would have been nice. NOD32 is a great antivirus, but lack of help has forced me to move on. Thanks.
     
  11. siljaline

    siljaline Former Poster

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  12. Marcos

    Marcos Eset Staff Account

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    This is something that support wouldn't be able to assist with anyways. Perhaps deleting INFO.NQI might help as the devs say.
     
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