We've moved our Help Desk to Scriptlogic's Help Desk Authority. I've found that I am only able to email from that application if my Outlook is closed. I suspect that it's the NOD32 Email Client Protection, but I don't see where it's possible to allow a program to send mail. (The purpose of emailing from within the application is it tracks correspondence without me having to remember to copy and paste.) I've set in exceptions: C:\Program Files (x86)\ScriptLogic\HDAuthority\HDAuthority.exe User Access Control has been turned off. Any suggestions?