Nod32, outlook & pop

Discussion in 'ESET NOD32 Antivirus' started by redog, Feb 7, 2009.

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  1. redog

    redog Registered Member

    Jan 8, 2008
    I have a customer who must disable nod32 in order to download his email. What gives? This is a fresh install of outlook and nod on a clean install of windows. The odd thing is that it gets about 1/2 way through then hangs. But since it never finishes outlook(in its wisdom) downloads all the same email again on its next attempt. Disable nod and all the email comes through. I even ran a scan afterwords to make sure there wasn't an infection in the email but nothing.
  2. elapsed

    elapsed Registered Member

    Apr 5, 2004
    You mention it is a complete fresh install so is it fully patched and updated? Are the network card drivers updated?

    ESET version
    Windows Version
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Jun 26, 2008
    San Diego, CA USA
    Hello redog,

    You can try disabling the Outlook integration. The following Knowledgebase article will help with that:

    If this does not work please contact support by filling out a support request:

    or by phone at Toll Free. +1 (866) 343-ESET [3738]/Tel. +1 (619) 876-5400.

    Our Support Engineer team will need to take a look at Sysinspector information. How to create a Sysinspector is located here:

    Thank you,
  4. bcss

    bcss Registered Member

    Feb 19, 2009
    I also get the same problem with my pc on office LAN. Exactly when I disable nod32, it goes through all emails smoothly.

    It did happen several times, not always. When it happens, it is because nod32 came across a certain email while downloading via POP, always stop there. Disable nod32, problem immediately fixed.

    I called Nod32 support, no one dare to come back. Seems a bug and a headache for Nod32 support technician.

    Rgds, Dove

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