Nod32, outlook & pop

I have a customer who must disable nod32 in order to download his email. What gives? This is a fresh install of outlook and nod on a clean install of windows. The odd thing is that it gets about 1/2 way through then hangs. But since it never finishes outlook(in its wisdom) downloads all the same email again on its next attempt. Disable nod and all the email comes through. I even ran a scan afterwords to make sure there wasn't an infection in the email but nothing.

 

You mention it is a complete fresh install so is it fully patched and updated? Are the network card drivers updated?

Also:
ESET version
Windows Version

 

Hello redog,

You can try disabling the Outlook integration. The following Knowledgebase article will help with that: http://kb.eset.com/esetkb/index?page=content&id=SOLN404.

If this does not work please contact support by filling out a support request: http://www.eset.com/support/contact.php

or by phone at Toll Free. +1 (866) 343-ESET [3738]/Tel. +1 (619) 876-5400.

Our Support Engineer team will need to take a look at Sysinspector information. How to create a Sysinspector is located here: http://kb.eset.com/esetkb/index?page=content&id=SOLN762.

Thank you,
Richard

 

I also get the same problem with my pc on office LAN. Exactly when I disable nod32, it goes through all emails smoothly.

It did happen several times, not always. When it happens, it is because nod32 came across a certain email while downloading via POP, always stop there. Disable nod32, problem immediately fixed.

I called Nod32 support, no one dare to come back. Seems a bug and a headache for Nod32 support technician.


Rgds, Dove