Nod32, outlook & pop

Discussion in 'ESET NOD32 Antivirus' started by redog, Feb 7, 2009.

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  1. redog

    redog Registered Member

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    Jan 8, 2008
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    I have a customer who must disable nod32 in order to download his email. What gives? This is a fresh install of outlook and nod on a clean install of windows. The odd thing is that it gets about 1/2 way through then hangs. But since it never finishes outlook(in its wisdom) downloads all the same email again on its next attempt. Disable nod and all the email comes through. I even ran a scan afterwords to make sure there wasn't an infection in the email but nothing.
     
  2. funkydude

    funkydude Registered Member

    Joined:
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    You mention it is a complete fresh install so is it fully patched and updated? Are the network card drivers updated?

    Also:
    ESET version
    Windows Version
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
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    Location:
    San Diego, CA USA
    Hello redog,

    You can try disabling the Outlook integration. The following Knowledgebase article will help with that: http://kb.eset.com/esetkb/index?page=content&id=SOLN404.

    If this does not work please contact support by filling out a support request: http://www.eset.com/support/contact.php

    or by phone at Toll Free. +1 (866) 343-ESET [3738]/Tel. +1 (619) 876-5400.

    Our Support Engineer team will need to take a look at Sysinspector information. How to create a Sysinspector is located here: http://kb.eset.com/esetkb/index?page=content&id=SOLN762.

    Thank you,
    Richard
     
  4. bcss

    bcss Registered Member

    Joined:
    Feb 19, 2009
    Posts:
    1
    I also get the same problem with my pc on office LAN. Exactly when I disable nod32, it goes through all emails smoothly.

    It did happen several times, not always. When it happens, it is because nod32 came across a certain email while downloading via POP, always stop there. Disable nod32, problem immediately fixed.

    I called Nod32 support, no one dare to come back. Seems a bug and a headache for Nod32 support technician.


    Rgds, Dove

     
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