NOD32 never stops running after a scan (sometimes)

Discussion in 'NOD32 version 2 Forum' started by jeffw_00, Dec 14, 2009.

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  1. jeffw_00

    jeffw_00 Registered Member

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    Posts:
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    WinXP Home SP3. NOD32 4.x

    NOD32 is scheduled to run a full scan at 5AM. Usually finishes by 7AM. Sometimes (once every couple of weeks) when I come to the machine at 10AM. NOD is still running, taking an entire CPU. When I open it up it says scan is 100% completed, but Task Manager says it's taking 50% of the machine. A reboot clears it.

    What's going on? How do I fix?
    thanks
    /j
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
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    Location:
    San Diego, CA USA
    Hello jeffw_00,

    Our support engineers will need to take a look at your system. Can you please create a case by going to our website: http://www.eset.com/support/contact.php#

    Or you can call using the contact information on the following page: http://www.eset.com/company/contact.php

    Once you receive a case number, can you PM it to me and I would like to make sure that you are helped.

    Thank you,
    Richard
     
  3. jeffw_00

    jeffw_00 Registered Member

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    Posts:
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    Hi Richard - Sorry for the delay, we tried to tinker with some other things but are still getting this issue.

    I tried to follow your instructions but didn't get off to a good start. I went to that page and selected:

    OS: Windows XP
    Product: ESET NOD32 AntiVirus
    Version: 4.0
    Problem Type: Other Issue
    Specific Issue: Other

    and I get "error on page" Both in IE7 and Seamonkey 1.1.18

    So I'm dead-in-the-water on filing a ticket.

    any suggestions?

    thanks!
    /j
     
  4. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
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    Location:
    San Diego, CA USA
    Hello jeffw_00,

    You can give our support engineers a call using the information below. They will need to take a closer look at your system and work with you to find a solution.

    Toll Free. +1 (866) 343-ESET [3738]
    Tel. +1 (619) 876-5400

    Thank you,
    Richard
     
  5. jeffw_00

    jeffw_00 Registered Member

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    Sep 27, 2006
    Posts:
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    ok - maybe tomorrow night or friday night (will have to be in the 5-6 window PT). I tried that form in the latest version of Firefox as well. It just doesn't do anything
    /j
     
  6. jeffw_00

    jeffw_00 Registered Member

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    i "left a message" yesterday but no call-back yet (sigh). No offense, but your customer service system doesn't seem particularly user friendly (on-line support deflects me to customer service, but on-line forms don't work, phone lines are open mostly when consumers are at work (no weekends), no callbacks to left messages, etc)

    With other alternatives out there, this experience isn't increasing my respect for NOD 8-{
    /j
     
  7. jeffw_00

    jeffw_00 Registered Member

    Joined:
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    I have been unable to place a support call either on web or on-line. (phone wait is too long and no one calls back). Can't anyone help me in this forum?
     
  8. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
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    Posts:
    995
    Location:
    San Diego, CA USA
    Hello jeffw_00,

    I have sent you a personal message. Can you please respond with your customer information and I will have an engineer contact you.

    Thank you,
    Richard
     
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