NOD32 license renewal on XP: uninstall or install over current?

Discussion in 'NOD32 version 2 Forum' started by marsupialus, Feb 10, 2004.

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  1. marsupialus

    marsupialus Registered Member

    Joined:
    Dec 19, 2003
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    Location:
    Dayton, OH
    I have received license renewal messages for NOD32 Antivirus (v2.x)
    Excerpted from my Control Center event logs:
    Time Module Event
    --------------------------------------------
    2/10/2004 11:43:59 AM Update
    User
    ----
    Your license number "xxxxxxxxx" expires on Sunday, February 15, 2004

    I purchased a renewal online and received an email confirmation (along with new Username and Password:) Excerpted from email:
    You are hereby granted an End User License to use NOD32 on:
    1 - computer(s) until 10 February 2005...

    After about an hour of reading my NOD32 PDR help files and ESET's online FAQ, as well as several threads from this Forum, I have not been able to resolve 2 issues:
    1) Installation
    D/L a new installation package,
    and install over old files with
    new Usrename and PW?
    or
    Re-install with my current setup files and
    add the new Username and Password?
    or
    Start over from scratch with new
    Username and Password ?
    BTW, my NOD Control Center shows that I have the latest updates:
    NOD32 Antivirus System information
    Virus signature database version:   1.620 (20040210)
    Dated:   Tuesday, February 10, 2004
    Virus signature database build:   4210

    2) License dates
    Will my user license be honored for the date:
    February 10, 2004, or
    February 15, 2004?

    Wonderful product. I recommend it frequently.
    Sincerely,

    marsupialis :cool:
     
  2. ronjor

    ronjor Global Moderator

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    Go to Eset's site and download the program using your new password to make sure it is working.
    After downoading the program, if it were me, I would uninstall my current version and install the most recently downloaded program.
     
  3. marsupialus

    marsupialus Registered Member

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    TFTR
    I've downloaded the newest setup files with my new P/W.
    Any particular reasons why you recommend starting over?

    Thanks,
    marsupialus
     
  4. ronjor

    ronjor Global Moderator

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    It's just the way I prefer to do things. If your password works, just enter it in the current program on your system and all should be fine.
     
  5. marsupialus

    marsupialus Registered Member

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    Thanks for the help. I'll try the new install routine.
    :D

    'supi
     
  6. sig

    sig Registered Member

    Joined:
    Feb 9, 2002
    Posts:
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    Actually if recollection serves, I think you just have to input the new ID/password info your current version of NOD and that's it.

    I'll find out first hand shortly. This thread reminded me I have to renew tonight. ;)
     
  7. marsupialus

    marsupialus Registered Member

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    I uninstalled, did a registry search, and scratched around in Prefetch - found NOD files. Didn't touch them.
    Rebooted. Upon installation, the dialogue boxes asked for and accepted the new username and P/W. Used expert settings. Rebooted.
    At first update, dialogue boxes popped up asking for username and P/W in order to access the servers. New username and P/W were already filled in, but server rejected them; several times o_O . I filled in old ID and P/W and voila, successful updates. Checked settings and I find new ID and P/W in the fields of the Location settings of Automatic Updates. I suppose whatever works suits me just fine, but what happens on Sunday when the old license expires?
    Stay tuned next week...

    Thanks for responses.

    'supi
     
  8. Blackspear

    Blackspear Global Moderator

    Joined:
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    Posts:
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    Location:
    Gold Coast, Queensland, Australia
    You do NOT need to uninstall and reinstall, simply enter your new username and password that you recieved from either Eset or the reseller from whom you purchased.

    Uninstalling and reinstalling is a total waste of time, so long as you have a perfect working version of Nod32 V2.0 (2.009).

    We install new Usernames Passwords every month on the PC's that have Nod installed for demonstration purposes at my shop. We are given evaluation keys for this purpose.

    Make sure you copy and paste your UN and PW into the Control Centre\Update\Update\Setup If you new UN and PW still do not work, contact the reseller from whom you purchased. Once in a blue moon, a UN or PW goes haywire, this is extremly rare, in which case a new UN and PW are issued (and the old one is cancelled)

    Cheers :D
     
  9. marsupialus

    marsupialus Registered Member

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    Dayton, OH
    Thanks for clearing that up. I tried sending email to
    customer service, but realized that I had mispelled my name in smtp settings.
    I should allow more time for replies and read the confirmtion email more carefully, as it did indeed say to enter new ID and PW in Updates setup. Sorry for the
    confusion. Jeeze, two blunders at once!
    Do you have an
    emoticon for Morons? ;)

    Most thankfully protected by NOD32,

    'supi
     
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