NOD32 isn't being able to delet files

Discussion in 'NOD32 version 2 Forum' started by scirious, Apr 13, 2007.

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  1. scirious

    scirious Registered Member

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    People, I'm trying NOD and KIS to decide which one to buy. (They are not being used concurrently, though) and both are not working as I expected. Here, however, I'll ask about NOD.

    The problem is that I have a daemon tools installer which has the installer of WhenUSave inside it. If I scan the daemon tools installer, even though NOD32 is set to find potentially unsafe applications, nothing is found. However, If I try to install daemon tools it will extract the WhenUSave installer but NOD32 doesn't allow it to be saved on disk. Up to this it is ok.

    However, if I turn off NOD I can install daemon tools with no warning and it will save the WhenUSave installer. It doesn't run the installer however. But the file is there. When I start NOD again, if I try to access the folder where the file is in, NOD detects the threat but it fails to delete it if I ask so. It displays a message saying that the file is locked and can't be deleted. It doesn't matter how many times I try it doesn't delete the file. The strange thing is that other anti virus software can delete and I can delete it only by pressing the DEL button meaning that the file isn't locked.

    Is this normal?

    Thanks for your patience,
    Scirious.
     
  2. Marcos

    Marcos Eset Staff Account

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    Hello,
    no, it's not normal. Have you tried the new ESS beta with the cleaning mechanism improved to see if it makes a difference?
     
  3. scirious

    scirious Registered Member

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    Hi, Marcos, where do I get it?
     
  4. trjam

    trjam Registered Member

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  5. scirious

    scirious Registered Member

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    Hi, trjam, is this version Windows Vista 64-bit compatible? Because here it fails to install and just rolls back.
     
  6. Brian N

    Brian N Registered Member

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    32-bit only, but 64-bit will be available at a later time.
    Check out the FAQ: http://www.eset.com/beta/faq.php
     
  7. scirious

    scirious Registered Member

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    Hi, people, I decide to buy NOD32 even with the problem related above. However, I have an idea of what migth be causing this behavior. If I set NOD to clean de file it cleans it with no problem, but if I set it o prohibit access and prompt for action, if I chose to delete, it doesn't delete. I believe it migth be prohibiting it's own access to delete the file.

    How do I report this?

    Thanks,
    Scirious.
     
  8. Teazle

    Teazle Registered Member

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    you just basicly did, however you can contact ESET directly using

    http://www.eset.com/support/contact.php

    and provide your suggestion there. I do not know if this is the properest (yeay, new word!) way to do it, but it should be good enough IMO. You should also include a link to this thread.
     
  9. Marcos

    Marcos Eset Staff Account

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    No problems here, I have followed all your steps and, when I enabled AMON, the adware installer was detected by AMON. It was not locked and I was able to delete it from within the alert window.
     
  10. scirious

    scirious Registered Member

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    Marcos, what is the version you are testing on? This is happening in a Windows Vista 64-bit. If it is ok I can print screen the screen and send it with a sample.

    Scirious.
     
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