NOD32 icon missing from systray

Discussion in 'ESET NOD32 Antivirus' started by Joliet Jake, Nov 22, 2007.

Thread Status:
Not open for further replies.
  1. Joliet Jake

    Joliet Jake Registered Member

    Joined:
    Mar 1, 2005
    Posts:
    911
    Location:
    Scotland
    Hi,

    My NOD icon disappeared from the systray at some point today and opening the GUI from Start>Programs then closing the GUI still doesn't bring it back.

    Right clicking on the systray, selecting Properties>Customise and selecting 'always show icon' doesn't bring the icon back either.

    XP Home
    NOD32 V3.0.563.0
    Comodo Firewall Pro V3
     
  2. Chalawah

    Chalawah Registered Member

    Joined:
    Jul 26, 2005
    Posts:
    75
    Location:
    Australia
    Ditto...

    Mine disappeared also, from starting my computer from cold. After a reboot the icon reappeared.

    Virus signature database: 2680 (20071123)
    Update module: 1019 (20071030)
    Antivirus and antispyware scanner module: 1100 (20071112)
    Advanced heuristics module: 1068 (20071119)
    Archive support module: 1065 (20071109)
    Cleaner module: 1022 (20071121)​

    XP Home SP2 Fully Updated.
     
  3. SteveBlanchard

    SteveBlanchard Registered Member

    Joined:
    Nov 4, 2007
    Posts:
    312
    Location:
    ENGLAND
    I had that problem last week, apparently you just need to reboot and it goes away.

    Come to the conclusion it is an anoying bug.
     
  4. NodboN

    NodboN Registered Member

    Joined:
    Nov 3, 2007
    Posts:
    139
    Mine does tend to do the disappearing act, too - however, ekrn.exe seems to remain 'on duty' despite the exit from the systray. I suspect it's egui.exe that's playing 'Houdini.' :D
     
  5. Joliet Jake

    Joliet Jake Registered Member

    Joined:
    Mar 1, 2005
    Posts:
    911
    Location:
    Scotland
    My icon is back home! Don't know why but-welcome back!!
     
  6. NodboN

    NodboN Registered Member

    Joined:
    Nov 3, 2007
    Posts:
    139
    Mine always showed up following a reboot. :D
     
  7. Thiggy

    Thiggy Registered Member

    Joined:
    Apr 16, 2005
    Posts:
    82
    Yep, when I tried V3 AV only the icon also disappeared from the tray after a reboot. I decided to go back to 2.7 for the time being.
     
  8. Alaska99

    Alaska99 Registered Member

    Joined:
    Jun 27, 2007
    Posts:
    24
    version 566 do it again! Randomly after reboot the icon tray is missing......
     
  9. duduche

    duduche Registered Member

    Joined:
    Nov 27, 2007
    Posts:
    4
    Location:
    In France
    Hello,

    My version 2.70.39 with xp sp2, and now up 3 days (new update accuse?) i haven't icon in systray.
    Must switch on at every boot nod32kui.exe in program file to have it,
    although present in process.

    If you have some ideas, in waiting new correcting update and/or version 3 in french during december as i see.

    Independament of this, thanks to yr good job ;)
     
  10. Togg

    Togg Registered Member

    Joined:
    Jun 24, 2003
    Posts:
    177
    The icon 'disappeared' once or twice when I had 2.7 so I enabled the splash screen so that I could have visual confirmation that it had actually started up.

    It has done it once more since I got V.3, but the splash screen appears every time, so I hope/assume that it's a minor glitch.
     
  11. prius04

    prius04 Registered Member

    Joined:
    Apr 14, 2007
    Posts:
    1,238
    Location:
    USA
    I had the same (disappearing) icon issue on one of my machines with v2.7 but it wasn't just NOD32 that wasn't appearing....it was my volume icon and some other stuff. I found the following on some web site, tried it, and now my sys tray icons appear each and every time, after a reboot or cold start, without fail.

    1. Click "Add or Remove Programs" in Control Panel.

    2. Click "Add/Remove Windows Components" in the sidebar.

    3. Scroll down to Networking Services, select it, and click the Details button.

    4. Uncheck UPnP User Interface.
     
  12. share98

    share98 Registered Member

    Joined:
    Dec 5, 2004
    Posts:
    31
    UPnP is already turned off on my machine and I still have the issue. My icon doesn't even show up after I reboot. But if I go to the start menu and run "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice manually then my icon shows up. A pain to be sure but not fatal.
     
  13. Supersnake

    Supersnake Registered Member

    Joined:
    Jul 12, 2003
    Posts:
    121

    May I recommend this easier workaround ..
    For whatever the reason may be egui.exe is not being started at bootup. Until such time that the problem is corrected you can force egui.exe to be started by simply creating a shortcut to egui.exe and placing it in C:\Documents and Settings\ [your user name] \ Start Menu \ Programs \ Startup

    Note: As long as your egui.exe shortcut remains in the Startup Folder the NOD icon will be loaded into the sys tray.
    Keep this in mind because you will never know if the problem has corrected itself without removing the shortcut and performing a reboot to find out.

    However, my personal preference would be to go directly to the System Registry and see if you are missing
    the registry key responsible for calling the equi.exe upon startup. If so, then restore it and you will not need to have any need for a shortcut in your Startup Folder.


    Assuming that you have experience with Regedit.
    1. Create a system restore point for safety
    2. Launch Regedit and navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    3. Right click on Run and create a new string value and rename it "egui" without the quotes.
    4. Right click on your newly created "equi" string value and select Modify so that you can edit the string value.
    5. In the "Value name" field box "equi" (without the quotes) should appear by default.
    6. In the "Value data" field box paste in the following exactly as shown including those quotation marks:
    "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
     
    Last edited: Feb 12, 2008
  14. Philippe_FR22

    Philippe_FR22 Registered Member

    Joined:
    Sep 6, 2007
    Posts:
    249
    Hello all,
    The same here for me... It happened sometime, with 2.7 and it is the same (once or twice untill the begining of february) with 3...

    I hope that will be fixed soon. However, PC remains safe (as ekrn.exe is running)...
     
  15. piranha

    piranha Registered Member

    Joined:
    Mar 21, 2005
    Posts:
    623
    Location:
    Laval, Qu?bec, Canada
    no problem here with v2.7 :)
     
  16. Empath

    Empath Registered Member

    Joined:
    Nov 13, 2002
    Posts:
    178
    This can happen with other things too, but apparently NOD32's place in the starting queue places it in competition for starter tray icon placement. The app is running, but without the icon visible there's no way to access it.

    A work-around solution is to delay it's running a bit. If you've got the paid version of WinPatrol or any app that permits you to delay the start of a starting app, it will take care of it for you.
     
  17. HAN

    HAN Registered Member

    Joined:
    Feb 24, 2005
    Posts:
    2,080
    Location:
    USA
    I have one PC that never had the problem with 2.7 but does occasionally on version 3. I have tried clean, re-installs to no avail.

    Since egui is not a service, I know that solutions like Empath suggests would probably work. But I'd like to keep my AV sepearate from other apps if possible. Like Empath, every single time the tray icon is missing, I have checked and egui is running. Just no icon!

    After watching my PC boot up a few times without the icon, I noticed that the NOD32 splash seemed to display normally but the tray never made it. So, I wondered if the splash is causing some kind of delay in the tray icon's appearance. So I disabled the splash and so far, I have a tray icon every time.

    I cannot guarantee this is my permanent fix but I will be watching closely...
     
Thread Status:
Not open for further replies.