Nod32 crashed Outlook

Discussion in 'NOD32 version 2 Forum' started by Biscuit, Nov 26, 2006.

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  1. Biscuit

    Biscuit Registered Member

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    WinXP Pro SP2, Outlook 2003, Nod32 Enterprise 2.51.26

    I left my pc for a few hours with just Outlook running, coming back I saw that outlook had crashed & I got the Online Crash Analysis report:

    Has anyone else experienced this?
     
  2. britchey

    britchey Registered Member

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    I've experienced the same problem - I have worked around this by disabling DMon so the issue may be related to Microsoft Word if it is your email editor.
     
  3. Biscuit

    Biscuit Registered Member

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    Thanks, good advice. However I don't use Word as my editor. o_O
     
  4. YeOldeStonecat

    YeOldeStonecat Registered Member

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    Are you using Outlook tied in with an Exchange Server, or using as POP3 client?
    If using as a pop3 client, delete the extend.dat file that resides in C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook

    Check for any COM+ plug ins in your Outlook settings (tools, options, other tab, advanced button). Remote "stale" plugin checkboxes (such as prior antivirus, etc)

    Run all your Microsoft Updates...which includes Office updates.
     
  5. Biscuit

    Biscuit Registered Member

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    Thanks for your advice.

    My Outlook is connected to an Exchange server. I am however also using it to collect email directly from a POP3 account as well as from my Exchange account. Should I still delete extend.dat?

    All of the add-ins seem to be valid.

    I am up to date with Windows & Office updates & I run WSUS on the server.
     
  6. YeOldeStonecat

    YeOldeStonecat Registered Member

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    It's harmless to delete it..it'll be recreated automatically when needed. I've found killing it has cured problems for me in the past.
     
  7. Biscuit

    Biscuit Registered Member

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    Thanks, I'll delete it. However the error/crash appears to be inconsistent, so I may not know whether it's fixed for a while.
     
  8. ASpace

    ASpace Guest

    Hi ! Is your Office / Outlook working now . You mentioned "crashed" which I understand just once . Have you tried to Repair the Office ? Should further problems appear , you can with no worries contact Eset Tech Support :thumb:
     
  9. Biscuit

    Biscuit Registered Member

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    Hi

    Thanks for your reply.

    Office does not seem to be broken, so I have not run a repair. I can confirm that the Outlook crash has only happened once.
     
  10. ASpace

    ASpace Guest

    No problems .

    This is great news to hear/read , your Office is working ;) :thumb:
     
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