nod32 blocks fast user switching on XP

Discussion in 'ESET NOD32 Antivirus' started by 072707, May 1, 2008.

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  1. 072707

    072707 Registered Member

    Joined:
    Jul 28, 2007
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    When I try to fast user switch my XP SP2 machine hangs/crashes.

    When I turn off nod32 it fast user switches normally.

    Does anyone know how to resolve this issue?

    Incidentally, the problem does occur on new user accounts as well.

    Searching has revealed other nod32 users with the identical problem.
    http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23275836.html

    note: This issue must certainly have arisen recently after a nod32 update because I never have had this problem before during almost a year of using nod32 on the machine. I now use a Mac mostly so I have not been active enough on the XP machine to encounter the issue before now.

    Update: I contacted Eset via telephone and they said to uncheck "System startup file check" under "Scheduler/Planner". I did so and "Fast User Switching" works again. However, turning off "System startup file check" now, after 7 months with no issues, is not something that I am comfortable with. As I mentioned, it is obvious that this issue arose after a recent nod32 update, but the Eset "Engineer" did not, in my opinion, seem to know much at all.

    In fact, he needed to ask someone else for the "fix" information he did give me. Furthermore, the first thing he said in response to me describing the problem was "Upgrade or reinstall nod32"; in my experience, every incompetent tech support person I have encountered ALWAYS wants to fix everything by reinstalling. In this case, I am fairly certain the only thing that a reinstall would have accomplished is significant wasted time.

    It is, both, deeply troubling and frustrating to me that the "trend" in customer service is for companies to make so called "technical support representatives" or, as Eset calls them, "Engineers" available that OBVIOUSLY don't know a thing; not even their own product.
     
    Last edited: May 1, 2008
  2. Philippe_FR22

    Philippe_FR22 Registered Member

    Joined:
    Sep 6, 2007
    Posts:
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    Hello,

    I posted a similar thread in last august... I tried several actions, uninstalling, upgrading several applications (ZAP etc...)... But problem is still present, even after upgrading NOD32 from 3.0.669 to 3.0.672... (Upgrade process was done by completely uninstall NOD32 3.0.669, cleaning files, directories and registry...)

    Is somebody still experience the same problem with "fast user switching" ? This is situation is now being anoying me... No clear answer about that kind of problem...

    Regards
     
  3. PaulB2005

    PaulB2005 Registered Member

    Joined:
    Apr 19, 2005
    Posts:
    525
    I had a problem with Fast User Switching a while back. It didn't seem related to NOD32 but then again I'll admit i didn't try uninstalling NOD32. The symptom was if you used WinKey+L and then logged into another user it would log them in and then straight out again. Sometimes even WinKey+L did nothing and you had to use the Start Menu (Start, Log On, Switch User)

    What did work was repairing Terminal Services using a small program to repair the settings. It's from this site

    Link 10 Kb Download

    Set a System restore point and run the exe.

    I tried many other ways to fix it but none of them "stuck" except for this one (6+ months later still working!)
     
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