nod32 blocks certain programs or files

we recently bought your nod32 antivirus software
and we like it except for one thing. we are a photolab and
we have a program on each of our computers to allows for the
sending of images to our photo lab printer. 8 times out of
10 nod32 blocks or delays this program from sending on the
network. I have turned off the "scan network " drives
setting but that does not make much of a difference. I have
look through the program but do not see a seting that would
allow me to declare a certain program is allways be allowed
to send over the network. I looked up in the info about
exclusions and the sample in the help files said to do this
" *.doc" with doc files so I tried it with " *.jpg" which is
what we need to move but it would not accept that choice.
Can you help

 

See here