NOD32 blocking Youtube videos

Discussion in 'ESET NOD32 Antivirus' started by sasiki, Oct 21, 2009.

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  1. sasiki

    sasiki Registered Member

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    Apr 24, 2007
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    Youtube videos will not play with NOD32 v4 enabled. I can temporarily disable NOD32 and the videos work fine. I have uninstalled and reinstalled both Java and Flash Player. This is under Internet Explorer. It worked yesterday morning and now it does not.

    Any ideas?
     
  2. WayneP

    WayneP Support Specialist

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    Hello sasiki,

    Have you tried reinstalling the ESET software? If that does not work, then I would try adjusting protocol filtering. Try changing it to Applications marked as Internet browsers and email clients.
     
  3. sasiki

    sasiki Registered Member

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    I actually did do a reinstall this morning. I was trying to get around having to uncheck Internet Explorer. What I don't understand is that it was working 2 days ago. I have uninstalled and reinstalled both Flash and Java with no luck. When I click on a video from the main page, it won't even go to the video's page. I thought it may be a DNS issue at first but it works fine with antivirus disabled but still open in the tray. I will work with it a bit more when I get a chance. For now, I installed Firefox on his computer and it works fine. Thank you for the reply. We are in the wholesale nursery business and no one buys plants during winter. He watches Youtube videos to pass the time! haha
     
  4. elboertjie

    elboertjie Registered Member

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    I have the exact same problem with NOD32 and that it blocks me from viewing Youtube videos.

    I have uninstalled NOD32 and re-installed it. Then it works for a day or two and then the problem is back.

    I have uninstalled and re-installed Firefox. Then it works for a few days and then the problem is back.

    Sometimes, when I switch my computer on, I can view Youtube videos for the first two hours or so and then the problem is back again.

    Only when I disable the 'Antivirus' part of NOD32 (not the real-time scanning part) it works to view youtube videos.

    I have had NOD32 personnel remotely log into my PC, see the problem, re-install NOD32 and then the problem disappears. Unfortunately this lasts only a few days.

    I have a sneaky suspicion as if someone is somehow hacking my PC to observe my Youtube trends, or know that I use Youtube a lot and therefor has that as a feature to switch off and then enable them to run other software on the PC. This, of course, is only speculation, but I wonder why it sometimes works to watch Youtube videos and other times not.

    This is very frustrating seeing that I'm paying for this product.

    Any help would be grateful.
     
  5. WayneP

    WayneP Support Specialist

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    Hello elboertjie,

    The interruption or difficulty you described may be a result of the Web Access Protection feature. Try the following procedure to see if you can still view YouTube videos for longer than just a couple of days.

    1. Open the main program window by clicking the ESET icon next to the system clock or by clicking 'Start' -> 'All Programs' -> 'ESET' -> 'ESET NOD32 Antivirus'.

    2. Press the F5 key to display the Advanced Setup window.

    3. From the Advanced Setup tree, click 'Antivirus and antispyware' -> 'Protocol Filtering'.

    4. Select the 'Applications marked as Internet browsers or e-mail clients' option.

    5. From the Advanced Setup tree, click 'Antivirus and antispyware' -> 'Web access protection' -> 'HTTP' -> 'Web browsers' and make sure that only the applications you want scanned with the Internet filter are selected. Typically only real web browsers (iexplorer.exe, firefox.exe, etc.) will need to be selected. Repeat this step for email clients (outlook.exe, thunderbird.exe, etc.) by clicking 'POP3' -> 'Email Clients'.

    6. Click 'OK' to save your changes and then restart your computer.
     
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