NOD32 Antivirus requires your attention

Discussion in 'ESET NOD32 Antivirus' started by Oswald2, Sep 23, 2011.

Thread Status:
Not open for further replies.
  1. Oswald2

    Oswald2 Registered Member

    Joined:
    Oct 3, 2006
    Posts:
    63
    ...but not really.

    Ever since upgrading to v5, my home computer (XP SP3 32) occasionally pops up the balloon that says "NOD32 Antivirus requires your attention" and says to click here for more info. When I click on the balloon, the main NOD32 window comes up, but everything is green and says Maximum Protection. In the past, this has happened when there's an unapplied patch. I'm not sure what NOD32 is trying to tell me, but it has happened several times now.

    Is there anything in the logs that can tell me what has triggered this balloon?

    XP Home SP3 32-bit
    Pentium 4 2.8Ghz HT
    2.0 GB RAM
     
  2. toxinon12345

    toxinon12345 Registered Member

    Joined:
    Sep 8, 2010
    Posts:
    1,200
    Location:
    Managua, Nicaragua
    I've noticed this "problem" in slow computers or running too much programs at startup, even when you install iTunes.
     
  3. Sacles

    Sacles Registered Member

    Joined:
    Dec 8, 2004
    Posts:
    372
    Location:
    Belgique
    Hello,

    I think it comes from the new feature "Gamer mode".

    I disabled "Enable Gamer mode when running applications in full screen automatically".

    Since I disabled this setting, I do not see this false alarm. Probably a bug.

    So I have no option checked in "Gamer mode".
     
  4. BonskY

    BonskY Registered Member

    Joined:
    Jul 4, 2011
    Posts:
    69
    Location:
    Longueuil, Canada
    Hi,

    Same problem here and my config is nearly the same as Oswald2, from my side, I get this false alarm when I use a User Limmited account session (Window XP SP3)

    It's not so annoying but maybe it's could be an appreciated fix for next build because it put a little doubt in our souls...

    Thanks and have a nice day
     
  5. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    There is a very long ongoing thread on this issue.
    Please wait for someone from ESET to reply to your query.

    Thank you.
     
  6. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    This is a code issue and not related in any way to what you suggest. :ouch:

     
  7. BonskY

    BonskY Registered Member

    Joined:
    Jul 4, 2011
    Posts:
    69
    Location:
    Longueuil, Canada
    Ok merci Siljaline !
     
  8. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    You're welcome - best of luck :thumb:

     
  9. Oswald2

    Oswald2 Registered Member

    Joined:
    Oct 3, 2006
    Posts:
    63
    Thanks for the direction. It's funny that I never noticed it in v4.
     
  10. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    You're welcome for the comments. Many did not, others did under various installations and environments. This is a hotly contested ongoing issue.
    For some, including myself, manual uninstalls did not remove the ongoing bug.
     
  11. loyukfai

    loyukfai Registered Member

    Joined:
    May 10, 2008
    Posts:
    105
    Have been seeing the same thing, just re-installed the program and it persists. Kind of glad that I'm not alone... : )

    Cheers.
     
  12. Sacles

    Sacles Registered Member

    Joined:
    Dec 8, 2004
    Posts:
    372
    Location:
    Belgique
    I indicate where is the problem. You can read my answer #3.
     
  13. Wolfie138

    Wolfie138 Registered Member

    Joined:
    May 3, 2009
    Posts:
    23
    Gamer mode isn't the issue for me, it's not activated.

    for me, i don't seem to get a pop-up, i've just happened to notice the sys tray icon has gone to the "i" symbol. i click, it says my OpSys isn't up to date, and today it mentioned something about Msoft's Defender. so i clicked the link to run system update, and it said there was nothing to d/l :-/

    this is the 2nd or 3rd times this has happened.
     
  14. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    Please submit a support request to ESET.

    Thank you.

     
  15. Sacles

    Sacles Registered Member

    Joined:
    Dec 8, 2004
    Posts:
    372
    Location:
    Belgique
    Have you disabled ALL options of the Gamer Mode?
     
  16. Wolfie138

    Wolfie138 Registered Member

    Joined:
    May 3, 2009
    Posts:
    23
    Yes, all disabled.

    Just happened again after getting a virus defn update - i've investigated and it wants me to install updates for Windows Defender. Windows itself didn't find anything when i checked for updates, i got the defs myself, installed then, and still the Update Centre said nothing had been updated. Defender, however, shows the required defns are being used. so, i've mailed NOD about it.
     
  17. Sacles

    Sacles Registered Member

    Joined:
    Dec 8, 2004
    Posts:
    372
    Location:
    Belgique
    Wolfie138,

    Windows Defender must be disabled with NOD32.
     
  18. dmaasland

    dmaasland Registered Member

    Joined:
    Nov 10, 2010
    Posts:
    468
  19. Sacles

    Sacles Registered Member

    Joined:
    Dec 8, 2004
    Posts:
    372
    Location:
    Belgique
    Yes but NOD32 is also and antispyware.

    I do not like multiply the protections of the same type.

    This is generally not recommended.
     
  20. wingnut65

    wingnut65 Registered Member

    Joined:
    Aug 13, 2010
    Posts:
    21
    Location:
    USA
    I just upgraded to Ver 5 and still see this issue. I would have thought they would have fixed this issue with Ver. 5 since it has been around a while. At any rate it doesn't bother me that much. The wife asked me about it on her machine and I just told her it was just lonely and wanted some attention!:D
     
  21. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    Keeping a sense of humor at all times helps, most certainly. Unfortunately it is a bug that has carried over into the code of the v5 engine that we were told was being looked at several years ago.

     
  22. acr1965

    acr1965 Registered Member

    Joined:
    Oct 12, 2006
    Posts:
    4,954
    Since I have done this I have not noticed further pop ups from Nod. I will report if I do. I believe I also disabled some toggle feature in the gamer mode settings but I'm on a different computer at the moment. Thanks
     
  23. SmackyTheFrog

    SmackyTheFrog Registered Member

    Joined:
    Nov 5, 2007
    Posts:
    767
    Location:
    Lansing, Michigan
    I had this occurring because it was detecting that a Windows Defender definition update was available but it would silently install so quickly in the background after getting detected that by the time I clicked on it things were already updated. I cleared it up by changing the System Updates threshold to Important Updates.
     
  24. loyukfai

    loyukfai Registered Member

    Joined:
    May 10, 2008
    Posts:
    105
    For me, it didn't start occurring until I upgraded from v4 to v5.

    Cheers.
     
  25. JRCATES

    JRCATES Registered Member

    Joined:
    Apr 7, 2005
    Posts:
    1,203
    Location:
    USA
    I can vouch for this. I was having this problem BEFORE I uninstalled....and AFTER I installed a NEW version.

    Interesting (or perhaps, disappointing is the right word) to hear that this issue is still persistent in version 5. I'm still running 4.2.71.2
     
Thread Status:
Not open for further replies.